ServiceNow Certified System Administrator Exam
CSA Exam Questions 2022 San Diego
ServiceNow CSA Exam Preparation Dump Q&A (51-100):
51. Which admin role is required to make changes to high security setting?
a) Ad_admin
b) High_sec_admin
c) Sn_ad_admin
d) Admin
e) Security_admin
Answer: Security_admin
52. with the admin role, a user would have access to all platform features, functions, and data with what exceptions?
a) High security and human resources
b) human resources and security operations
c) employee personality identification information and security operations
d) human resource and enterprise CMDB
e) security operations and vulnerability response
Answer: human resources and security operations
53. from the my approval module, you want to quickly authorize a request. how can you do this quickly from the list view?
a) right click on the requested state, select approve
b) right click on the approval number, select approve
c) select approval record by checking box, click on green check
d) right click on the approval number, select approved, click green check
Answer: right click on the approval number, select approve
54. what attributes you can manage using system properties> basic configuration UI16? Choose five answers?
a) default calendar
b) default region
c) base theme
d) preferred browser
e) font style
f) banner image
g) start-up sound
h) browser tab title
i) animation style
j) user photo icon on/off
k) module text colour
l) header background colour
m) default homepage
Answer: C, F, H, K, L
55. What module do you use to access the full screen view of connect?
a) Connect> dashboard
b) Connect> workspace
c) Connect> connect chat
d) Connect> tools> workspace
e) Connect> agent workspace
Answer: Connect> connect chat
56. A new employee joins the IT department and needs to perform work assigned to network and Hardware groups. how would you set up their access? Choose 3 answers?
a) add user account to hardware group
b) add user account to ACL
c) add user account to itil group
d) Create user account
e) add user account to IT knowledge base
f) add user account to network group
Answer: A, D and F
57. when would you use the following steps? i) Homepage admin > pages ii) Right click on homepage record iii) select unload portal page
a) to add a homepage to an update set
b) to delete homepage
c) to publish a homepage to the portal
d) to retire homepage
Answer: to add a homepage to an update set
58. On a business rule, when setting determines at what points the rule executes. what are the options for specifying that timing?
a) Prior to, synchronous, on update
b) Insert, update, delete, query
c) Before, synchronous, schedule job, views
d) Before, after, Async, display
Answer: Before, after, Async, display
59. what is the language used for scripting in the ServiceNow?
a) Perl
b) Python
c) JavaScript
d) C++
e) PHP
f) Glide
Answer: JavaScript
60. which script can run when a record is displayed, inserted, updated, deleted or when a table is queried?
a) client script
b) business rule
c) UI script
d) scheduled job
e) record rule
Answer: business rule
61. what process allows user to create, categorise, review, approve and browse important information in a centralised location that is shared by the entire organization?
a) Self-service management
b) Knowledge-centered management
c) knowledge management
d) business information management
e) information portal management
Answer: knowledge management
62. Which storefront is a single location for accessing prebuilt spokes, to quickly integrate with 3rd party services to build and share content?
a) integration portal
b) integration store
c) service now spoke store
d) integration one stop
e) ServiceNow store
f) integration spoke hub
g) spoke store
Answer: ServiceNow store
63. which role can manage multiple knowledge bases?
a) Sn_kb_admin
b) Kb_Admin
c) Knowledge_admin
d) Knowledge_base_admin
Answer: Knowledge_admin
64. You are creating a catalog item for ordering a new desktop computer. The computer have these options: colour: black or silver, ram: 32 MB or 64 MB, keyboard: standard or economic, monitor: 24 inch or 32 inch. how would you add this option to the catalog item form?
a) add choices
b) add UI options
c) add variables
d) add fields
Answer: add variables
65. A service catalog project will involve building 80 catalog items. for each of the catalog items, the following fields will be mandatory on the forms:
a) requested for
b) requested by
c) approving manager
d) delivery instructions
all of the other variables will be specific to the individual catalog item. what features would you use when designing the catalog item form?
a) create an order guide which includes all variables; then copy and hide variables as needed.
b) create one variable set for the four variables; then add the variable set to each of the eighty catalog items
c) create a variable set template; they apply to all of the catalog items
d) create a record producer that contains the four fields; then add to the record producer related list on the catalog items
e) create a floor designer action, with variable set data pill; then apply flow to all of the eighty catalog items
Answer: B
66. what is the best practice regarding data imports?
a) plan time before your import to remove obsolete or inaccurate data.
b) use extremely large import sets, instead of multiple large import sets.
c) adjust your transform maps, after the data is loaded into the target table
d) create a new import set table for each new data load
e) monitor data quality and clean imported data using the data scrub workspace
Answer: A
67. which service now resource can be used as a blueprint to map your IT services to service now?
a) Configuration management database (CMDB)
b) now learning
c) service now wiki
d) service mapping guided setup
e) common service data model (CSDM)
f) IT service management (ITSM)
Answer: common service data model (CSDM)
68. What are the steps for importing data using an import set?
a) Identify source: import transform map; run transformer; verify import
b) Load the data; create transform map; transform data; clean up import table
c) select source file; run auto map; transform data; clean up target table
d) set up LDAP; run auto map; transform data; clean up target table
Answer: B
69. you have been asked to create a way for users to order a new iPhone, but only if they get two levels of approval. the approvers and users should be automatically notified at each approval level. what feature would you use to manage the approvals and notification?
a) Flows
b) approval criteria
c) approval chains
d) approval delegates
e) parent child approvers
Answer: Flows
70. when importing data, what happens to imported rows, if no coalesce field is specified?
a) all rows are treated as new records, but error will be flagged in the import log
b) duplicate rows are rejected from the import
c) all rows are treated as new records. no existing records were updated
d) all rows or rejected from the import, as coalesce field is required
Answer: C
71. what tool allows you to drag and drop to specify links between source fields on an import set table and destination fields on any service now table?
a) Mapping assist utility
b) import workspace
c) data source map
d) import designer
e) transform designer
f) transform dashboard
Answer: Mapping assist utility
72. when importing data from a spreadsheet which step defines where the incoming data columns will be written in the receiving tables?
a) schedule transform
b) select data source
c) field mapping
d) load data
e) create transform app
Answer: field mapping
73. to quickly return to a homepage you were using 5 minutes ago, which item would you click?
a) gear icon
b) clock icon
c) right click history
d) homepage icon
e) history module
f) start icon
Answer: clock icon
74. what is the most important thing to remember about activating a plugin?
a) install dependent plugins first
b) tick the box for adding demo data
c) plugins once installed cannot be uninstalled
d) submit HI ticket to get Authorization
e) plugins are prohibited in personal developer instances
Answer: plugins once installed cannot be uninstalled
75. Certain tables have a prefix like HR_. which kind of tables has a name that starts with a custom prefix?
a) excluded table
b) scooped application table
c) system table
d) explanation table
e) Xray search table
Answer: scooped application table
76. within the report library, there are many baseline reports that can be used for learning about reports. what could you search for to locate ITIL best practice indicator reports?
a) KPI
b) ITSM
c) ITIL
d) PA
e) Sn_itil
Answer: KPI
77. while on an incident record, how would you add a tag for” special Handling” To the record?
a) click on the context menu, select add tag, type special handling, press enter
b) on the special handling field, check the box
c) on the tag field, select special handling from the choice list
d) click on the …. icon, click add tag, type special handling, press enter
Answer: D
78. when using context menu on list, form, and column headings, what are the quick way to access the menus? choose two answers?
a) right click on the list, form, or column heading
b) click on context menu icon
c) shift click on the list, form, or column heading
d) double click on the list, form, or column heading.
e) Ctrl M
Answer: A and B
79. which icon in the banner do you use to turn on the application picker and the update set picker?
a) Magnifier
b) check box
c) question mark
d) Gear
e) chat bubbles
Answer: Gear
80. A new service desk employee in Latin America Complaints that the create dates and time are incorrect on their incident list. what would you suggest to fix this issue?
a) use the system properties to correct the instance time zone
b) have them correct the time zone on their computer
c) recommend they use Chrome instead of explorer
d) Have them use the gear icon to set the employees time zone
e) have them clear their cache
Answer: D
81. A department uses SLA data extensively to run reports. they keep asking for help with building reports off of the same set of tables. they seem to be conducted by dot walking. What could you do to make it easier for them to build their reports?
a) System table flow house their reporting data
b) write knowledge articles explaining how to do dot walking
c) create a data source for them and show them how to use it
d) send a team member to a reporting class knock out any untrained users
e) show them how to export to excel format
Answer: C
82. what are examples of core tables in the ServiceNow platform?
a) Team, party, awards
b) User, task, incident
c) Work, caller, timecard
d) base configuration item, configuration item, base task
Answer: User, task, incident
83. What are benefits of assigning work tasks to a group, rather than to an individual? choose five answers?
a) group members can avoid task which are nearing SLA breach
b) group members can pick task based on the SLA urgency
c) Site support members can pick task based on location
d) groups can assign task to users based on on-call schedules
e) group can assign task to users based on skills
f) groups can assign task to user based on availability
g) group members can pick task, based on highest priority
h) group members can choose their preferred task from my groups works
Answer: D, E,F, G, H
84. what sections on the CI form, can you find information about the other CIs associated with your CI?
a) related list
b) related items
c) affected CI tab
d) related links
e) child CI tab
Answer: related items
85. A manager wants to run a report showing how many service requests have been fulfilled for business cards since the beginning of the year. what table would they select for building this report?
a) Request[sc_req]
b) requested item[sc_req_item]
c) task[task]
d) catalog item[sc_cat_item]
e) catalog task[sc_task]
f) service catalog[sc_catalog]
Answer: requested item[sc_req_item]
86. your customer requires that they be able to monitor which users are performing impersonation in their instance. what would you do to meet that requirement?
a) add the role log write[sn_Log_write] to the impersonator group
b) activate the glide.sys.log_impersonation script
c) create user update set for impersonation tracking
d) on the impersonator role record, right click and select create log
e) from the user icon, select elevate roles
Answer: activate the glide.sys.log_impersonation script
87. sections on a form can appear as: one or two columns, tabs. From form designer, how do you define a section, so it displays as a tab?
a) name the section
b) add_tab to the end of the section name
c) add. tab to the end of the section name
d) click context menu> configure tabs
e) click the gear and check the tab option
Answer: name the section
88. a manager is complaining that they can't get the data then they need on a report, because the data resides in two different tables. this data is used for many different reports in their department. you have checked to see if dot walking will meet the requirement and it is not possible. what else might you try to help this manager?
a) create a database view
b) create a report source
c) create a custom table
d) export the tables to spreadsheet
e) create a report template
Answer: create a database view
89. tables can be characterised in multiple ways. which of this combination is impossible? choose 2 answers?
a) custom and core
b) customer and child
c) base and parent
d) custom and parent
e) core and base
f) child and core
g) custom and base
h) parent and child
Answer: A and H
90. What are advantages of using flow designer? choose three answers?
a) supports legacy workflows
b) less manual scripting
c) enables complicated scripting
d) reduces technical debt
e) supports advanced developers
f) compliments the integration store
g) smooth integration with 3rd party systems
Answer: B, D, G
91. what policies are applied to all data entered into the platform via form (UI), import sets or web services?
a) data submission policies
b) data quality policies
c) data integrity policies
d) data policies
e) write policies
Answer: data policies
92. You have been asked to configure form so an Employee could order a tablet and select the standard accessory options to purchase with it. these Standard options are carrying case, screen cleaner, tablet stand, and screen protector. what approach would you take? choose three answers?
a) on shopping cart configuration, select options to show the add accessories button
b) create one catalog item for each: tablet, carrying case, screen cleaner, tablet stand, and screen protector
c) create catalog item for the tablet and add a variable set to the form for the accessory options
d) Create a record producer and on the form, add a checkbox variable for each accessory options.
e) create catalog item for the tablet, and on the form, add a checkbox variable for each accessory option
Answer: C, D, E
93. when moving a homepage or dashboard between instances, what must you remember?
a) they are automatically added to the updates set
b) create a separate update set for them
c) they can be moved using zip files
d) they cannot be moved via XML
e) manually add them to the update set
f) they cannot be moved via updates set
Answer: manually add them to the update set
94. when be set up with many to many relationships. what is a classic example of a scenario where the tables could have many to many relationships?
a) A task can trigger many workflows and workflow can trigger many tasks
b) vendors can sell multiple products and products can be sold by multiple vendors
c) request can contain many items and items can be any item from the catalogs
d) a configuration item can belong to multiple classes and classes can contain multiple configuration items
Answer: B
95. Your customer wants to add the company’s email banner to each customer Facing email notification. how would you approach this requirement?
a) create a company HTTP email wrapper
b) create a company email template
c) create a company CSS package for emails
d) create a company email header and footer
Answer: create a company email template
96. what catalog tool would you use to create a catalog item or record producer?
a) catalog formatter
b) catalog flow builder
c) catalog builder
d) catalog designer
e) variable designer
f) form designer
g) workflow designer
Answer: catalog builder
97. On a form header, what icon would you Click to access template features?
a) paper clip
b) stamp
c) context menu
d) more options (….)
Answer: more options (….)
98. Which tab on the knowledge base record, would you use to identify the set of users who are able to read articles in that knowledge base?
a) can read
b) access list
c) accessible to
d) can access
Answer: can read
99. when adding a related list to a form, you choose the related list from the list collector. what is an example of a related list you might see on the list collector? choose 3 answers?
a) Outages > Task number
b) catalog task> parent
c) HR case> parent
d) Problem== parent
e) release phase== parent
Answer: A, B, C
100. In flow designer, where is the data from an action stored so it can be used in subsequent actions in the flow?
a) Data pill
b) data trigger
c) data element
d) field icon
e) field value
Answer: Data pill