ServiceNow Certified System Administrator Exam
CSA Exam Questions 2022 San Diego
ServiceNow CSA Exam Preparation Dump Q&A (1-50):
i)
Journal
ii)
Timeline
iii)
update log
iv)
audit log
v)
diary
vi) activity
Answer: activity
2.
What are examples of UI actions,
relating to lists? choose four answers?
a) List buttons
b) list context menu
c) list choices
d) list links
e)
list control
f)
lists overwrite
Answer: List buttons, list context menu, list choices, list links
3.
Which feature allows you to
automate business logic for a particular application or process such as
approvals, task, notifications, and record Operations?
a) Flows
b)
Action sequence
c)
Flow diagrams
d)
action sets
e)
task flows
Answer: Flows
4.
When a Flow runs an action, it
generates a runtime value, which stays the same for the duration of the flow.
what is the name of that runtime value?
a) data pill runtime value
b)
sequence runtime value
c)
starting runtime value
d)
trigger runtime value
e)
input runtime value
Answer: data pill runtime value
5.
The employee on-boarding team has
asked for a way for managers to order computers, monitors, business cards, and
cell phones for new employees. how would you proceed to meet this requirement?
a) create order guide
b)
create requested item
c)
create record producer
d)
create on boarding bot
Answer: create order guide
6.
which resource would you use to
determine if a specific user could contribute to a particular knowledge base?
a) User criteria diagnostics
b)
Sn_kb_author role
c)
User criteria job log
d)
knowledge author group
e)
KB author group
Answer: User criteria diagnostics
7.
If a knowledge base has no access
details specified. what users are able to read articles in that knowledge base?
a)
no users
b)
itil users
c)
users with kb_user role
d)
any user with an articles for
permalink
e) any active user
Answer: any active user
8.
while showing a customer their
incident form, they ask to change the priority field title to display their
internal terminology Pvalue. how would you do that? choose two answers?
a) right click on priority and
select configure dictionary
b) right click on priority and
select configure label
c)
right click on priority and select
configure display settings
d)
right click on priority and select
configure column
Answer: A and B
9.
what access does a user need to be
able to import articles to a knowledge base?
a)
Sn_Knowledge_import
b)
Sn_knowledge_contribute
c) can contribute
d)
sn_knowledge_write
e)
can write
f)
can import
Answer: can contribute
10.
what controls the publishing and
retiring process for knowledge articles?
a)
workflow designer
b) workflows
c)
state life cycle
d)
approval policies
e)
approval definitions
Answer: workflows
11.
what is an advantage of defining
relationship types between ci classes?
a)
Improves data quality, as the CIs will automatically be related when CMDB is
activated.
b)
it prevents users from relating
CIs incorrectly.
c)
it automates the loading of the ci dependency view.
d)
makes
relating CIs easier, because predefined relationship suggests which type of CIs
should be
Answer: it automates the loading of the ci dependency view.
12.
when using the CI dependency view,
how would you view the relationship between one CI and another CI?
a)
right click, view relationship
b)
Click on the plus to expand
cluster
c)
click down arrow, view
relationship
d) Hover on connection line
Answer: Hover on connection line
13.
Of the Ci tables, which is a base
table of the CMDB hierarchy?
a)
ECMDB
b)
Cmdb_rel_ci
c)
Cmdb_ci
d) cmdb
e)
Ecmdb_rel_ci
f)
Ecmdb_ci
Answer: cmdb
14.
what table acts as a staging area
for records imported from a data source?
a)
staging table
b)
temp table
c)
transform table
d) import set row table
Answer: import set row table
15.
which field (or fields) is used as
a unique key during imports?
a)
Sys IDs
b)
match fields
c) coalesce fields
d)
key fields
Answer: coalesce fields
16. what
module enables an administrator to define destinations for imported data on any
ServiceNow table?
a)
field transform
b)
schema map
c)
import map
d) transform map
Answer: transform map
17.
the customer wants all users to
have access to the records in the offerings table. what setting on access
control definition would you use to grant access to all of the offering table
records?
a) Offering. None
b)
None. Offering
c)
Offering. Name
d)
Offering
Answer: Offering. None
18.
a manager wants to review a
snapshot of month end sales performance data, as compared to sales target. in
addition, the manager wants to able to see those monthly numbers trended
overtime and forecasted into the future. what capability do you suggest for
this manager?
a)
schedule reports, accustoms
snapshot table and projection report
b)
scheduled reports, a custom
snapshot table and a trend report.
c) performance analytics.
d)
scheduled reports and excel
e)
key performance indicators.
Answer: performance analytics.
19.
which component of a table
contains a piece of data for one record?
a) Field
b)
Factor
c)
data point
d)
item
e)
element
Answer: Field
20.
what do you click when you have
made modifications to your report, and you want to see the results without
saving?
a) Run
b)
Execute
c)
Test
d)
Preview
e)
try it
Answer: Run
21.
The report designer contains
different sections for configuring your report. which section is used to
specify grouping and calculations to be run against the data?
a)
Data
b)
Format
c) Configure
d)
Style
e)
group by
Answer: Configure
22. what
section on the notes tab shows the history of the work documented on the
record?
a)
Journal
b) Activity
c)
Timeline
d)
audit log
e)
diary
Answer: Activity
23.
Your customer wants to update a
notification, so it is sent to the caller and also to the manager of the
caller. how would you approach this requirement?
a)
Set who will receive to
subscribable
b)
on the send to tab, add caller
field, dot walk to caller’s manager to add manager.
c)
Create workflow and include a notification
in the workflow
d)
on who will receive tab, select
copy manager checkbox.
e) on who will receive tab, add
caller field, dot walk to caller’s Manager to add managers.
Answer: E
24.
An IT User calls the service desk
Because they need to work on task records. all they can see his self-service on
their homepage when they log into the service now instance. what issue could
explain this? choose two answers?
a)
their user record was not approved
by their managers
b) that user account does not
belong to any group which contains the ITIL role.
c)
their user account is not logged
in property
d) their user account does not
have itil role
e)
That user account failed LDAP
authentication
Answer: B and D
25.
What type of rules specify which
user groups are responsible to work on different types of tasks?
a)
On call
b)
Assignment
c)
Routing
d)
Calendar
e)
Escalation
Answer: Assignment
26.
using the module. system
properties> my company. what branding options are available?
a)
banner image, banner text, colour
scheme
b)
company name, company logo
c) banner image, banner text
d)
company name, company logo, colour
scheme
Answer: banner image, banner text
27.
From form designer, how would you
define a section, so it displays as a tab?
a)
Click the gear and check the tab
option
b)
Click context menu > configure
tabs
c)
add .tab to the end of the section
name
d)
add _tap to the end of the section
name
e) name the section
Answer: name the section
28.
When looking at a long list of records,
you want to quickly filter, to show only those which have category of hardware.
How might you do that?
a)
on breadcrumbs, click > icon,
type hardware and click enter
b)
right click on the magnifier, type
hardware and click enter
c)
click funnel icon, type hardware
and click enter.
d) on the list, locate and right
click on the value Hardware, select show matching
e)
on the category column header,
right click and select show > hardware.
Answer: D
29.
groups are defined at what?
a)
An escalation pod
b)
a collection of subject matter
experts
c)
a department
d) A team of users
e)
A correction of users
Answer: A team of users
30.
what is the best way to learn
about performance analytics?
a)
use the ServiceNow wiki
b)
schedule a demo with ServiceNow
sales team
c) take a service now performance
analytics course on now learning
d)
activate the plugin on your
production environment and start the default data collectors.
Answer: C
31.
A subject matter expert routinely
receives task which have been worked by first and level support before
receiving the assignment. what could you suggest, to make it easier for the
expert to read only the work notes in the activity log?
a)
click contexts menu > work
notes view
b) click funnel icon and select
only work notes
c)
click Context menu > history
d)
click personalise icon and select
activity stream
e)
right click form header > form
layout > add work note section
Answer: click funnel icon and select only work notes
32.
for a customer’s inventory application,
several inventory applications fields on a needed-on inventory ticket. this
ticket will be assigned to inventory support team members. how would you start
to implement this requirement?
a)
create inventory table as a new
base table. then add inventory specification fields as needed.
b)
create inventory table with the
inventory specification fields. in create view between the inventory and task
table.
c)
create the inventory table with
the inventory specification fields. then create many to many relationships
between the inventory and the task table.
d) create inventory table as an
extended table from the task table. then add the inventory specification
fields, as needed.
Answer: D
33.
when using the report designer, it
is best practice to make copy of an existing report then make modification to
your copy of that report. when viewing the report inside the designer, how
would you make a copy of the report?
a)
click on the paper icon and select
create new.
b) click on the down triangle and
select insert and stay
c)
click on the properties tab and
select save as
d)
click on context menu and select
insert and stay
e)
click on the funnel icon and
create copy
Answer: click on the down triangle and select insert and stay
34.
Samrat Dhumal
35.
while testing a catalog item for
ordering an expensive computer, the mandatory approval is being skipped for
requester Bob Smith, but not for any of the other requests. what could explain
the issue?
a)
the manager does not have a
delegate assigned
b)
there is a business rule,
excluding bob Smith with from any approvals
c)
the Bob Smith user account, does
not have a manager specified
d) Bob Smith is a VIP
e)
Bob Smith does not have a delegate
set up on his account
Answer: Bob Smith is a VIP
36.
what module do you use to access
the report that are available to you?
a)
self-service> my reports
b)
reports> overview
c)
report's> home page
d) report's> view/run
e)
self-service> my dashboards
Answer: report's> view/run
37.
Why is it recommended that you
Limit update sets to maximum of 100 records? Choose 2 answers?
a)
Comply with ISO audit requirements
b)
smaller update sets can be
imported to production during business hours
c)
reduce potential conflicts
d)
improve ability to troubleshoot
issues with the default update set
e) make it easier to identify and
review changes
f)
keeps update set logs shorter
g)
Make it easier for developers to
organise their work
Answer: C and E
38.
which flow components allow you to
specify when a flow should be run?
a) Trigger and condition
b)
trigger and condition pill
c)
condition and table
d)
scope and trigger condition
e)
trigger criteria and clock
Answer: Trigger and condition
39.
a customer has asked for the
following updates to a form: make resolution code mandatory, when state is
changed to resolved, hide major incident checkbox, unless logged in user as
major incident manager role. what type of rules would you use to
implement this requirement?
a)
field Lipper
b) UI policy and actions
c)
UI design
d)
dictionary design
e)
form constraint
Answer: UI policy and actions
40.
what utility enables process
owners to other cross enterprise workflows within a single unified process?
a)
Flow editor
b)
floor designer
c)
workflow manager
d)
process owner dashboard
e)
process workflow designer
f)
process automation
designer
g)
process flow manager
Answer: process automation designer
41.
which type of script runs in the
browser?
a)
flow designer actions
b)
script includes
c)
business rules
d)
ACL scripts
e)
transform maps
f)
UI policies and
client scripts
Answer: UI policies and client scripts
42.
it time for end user is based on
the round trip between the client and the server. What activities are included
in the round trips?
a)
Submit+ query
b) request+ response
c)
insert+ verify
d)
save+ update
e)
write+ read
Answer: request+ response
43.
What instance resource allows you
to access guided tours, information about actions, and instruction on how to
use inputs and outputs in your flow?
a) Getting started
b)
Wiki
c)
help panel (question mark Icon)
(Choose this ans if getting started is not option)
d)
Docs
e)
user guide
f)
community
Answer: Getting started
44.
here is as example of the criteria
set for a knowledge base: Companies: ACME North America, department: HR,
groups: ACME MANAGERS, Match all: yes. in this example, what user would
have access to this knowledge base?
a)
members of the acme managers
group, and HR department, regardless of geography.
b)
Employees of the ACME North
America, who are members of HR department or the ACME managers group
c) members of the ACME Manager
group, who are also members of HR departments and part of ACME North America
d)
users which are members of either
ACME North America, or HR department or ACME Managers group
Answer: C
45.
What is a set of condition applied
to a table list to show as subset of the data?
a)
Mask
b)
Divisor
c) Filter
d)
Funnel
e)
Query
Answer: Filter
46.
what are the different ways you
can create a favourite for a particular record? Choose two answers?
a)
from the record related links,
click add favourites
b)
from the record form header, click
the star icon
c) from the record form header,
click additional action menus and select create favourite
d)
from list, click the star icon
e) from list, drag record number
to favourites on the navigator.
f)
from the record form header, click
paperclip icon.
Answer: C and E
47.
if you have the impersonate role,
what type of user are you not able to impersonate?
a) Extended security admin
b)
security desk users
c)
special agents
d)
government customers
e)
security incident response users
Answer: Extended security admin
48. on a list, what part of the
table, does each column show?
a)
an element
b) a relationship
c)
a record
d) a attribute
e)
a Field
49.
Which type of field allows you to
enter freely using letters, numbers, and special characters?
a)
multi line text
b)
single line text
c)
open text
d)
text
e) string
Answer: string
50.
To quickly return to your
instances home page, what item would you click?
a)
star icon
b)
shortcuts icon
c)
navigation header
d)
gear icon
e) instance logo
f)
user menu
Answer: instance logo