ServiceNow Certified System Administrator Exam
CSA Exam Questions 2022 San Diego
ServiceNow CSA Exam Preparation Dump Q&A (101-150):
101. Which module would you use to create a new automation of business logic such as approvals, task and notifications?
a) Process Automation> active flows
b) process automation> flow administration
c) process automation> process flow
d) process automation> workflow editor
e) process automation> flow designer
Answer: process automation> flow designer
102. What are the different types of data sources, which may be imported into service now? Choose 4 answers?
a) implementation spoke
b) JDBC connection
c) DataHub
d) network server
e) LDAP connection
f) local sources (i.e., XML, CSV, excel)
Answer: B, C, E, F
103. What are the examples of UI actions relating to forms? Choose three answers?
a) form context menu
b) form columns
c) form links
d) form buttons
e) form View
Answer: A, C, D
104. Which icon would you double Click to expand and collapse the list of all applications and modules?
a) Funnel
b) Clock
c) Application
d) Star
Answer: Application
105. On what part of the service now instance, would you find the option to impersonate user?
a) content frame
b) module
c) application navigator
d) banner
Answer: banner
106. What are the main components of the form design interface? Choose 3 answers?
a) field picker
b) field layout
c) form layout
d) page header
e) field navigator
Answer: C,D,E
107. What features are available in knowledge management to support continuous improvement on the knowledge articles? Choose 4 answers?
a) flag article
b) tag as helpful
c) submit KB Errata
d) click frowning icon
e) Add comments
f) rate with stars
Answer: A,B,E,F
108. When a custom table is created, which access control rules are automatically created? Choose 4 answers?
a) Update
b) Execute
c) Create
d) Read
e) Delete
f) Write
Answer: C, D, E, F
109. When you set a policy that is applied to all data entered into the platform (UI, import sets, or web services). where does this policy required the Default?
a) Network
b) Server
c) Client
d) Browser
Answer: Client
110. Which tool is used to define relationship between fields in an imports Set table and a target table?
a) schema map
b) transform schema
c) transform map
d) field transformer
Answer: transform map
111. How would you navigate to the schema map for a table?
a) system definitions> tables. select table. Go to related links and click show schema map
b) system dictionary> show schema map. select table
c) system definition> dictionary. select table. go to related links and click show schema map
d) system definition> show schema map. select table
Answer: A
112. What feature allows you to limit users able to contribute or read knowledge within a knowledge base?
a) Roles
b) user criteria
c) categories
d) groups
Answer: user criteria
113. What does natural language query allow you to do on a list?
a) set list filter, using audible commands
b) filter list by typing in a phrase
c) predict the filter desired by the user
d) Speak to the condition builder
e) automatically select a filter based on keywords
Answer: filter list by typing in a phrase
114. Your customer has a human resource knowledge base, which is only accessible to members of the human resource department. A new procedure regarding employee quarterly reviews needs to be published to the knowledge base but should be only visible to HR manager. how would you meet this requirement?
a) Add user criteria for HR manager group on the can read list of the article
b) add user criteria for HR manager group on the categories can read list
c) on the knowledge article, add an access control for HR manager group on the can read list, then publish article to any category.
d) On the knowledge base, add user criteria with a manager can read script to the can read list, publish articles to any category
Answer: A
115. What type of entitles can receive task assignments, in service now? choose two answers?
a) Groups
b) Departments
c) Teams
d) Users
Answer: A, D
116. What capability allows user to create dashboards with big widgets to visualise data over time in order to identify areas of improvement?
a) Reporting
b) scheduled reports
c) analytics reports
d) performance analytics
Answer: performance analytics
117. Which would you follow when testing a catalogue item that has a manager approval flow? Choose three answers?
a) make sure the latest flows are activated.
b) use the instance Incognito settings to quickly toggle between requester and approval
c) use your admin account, so you can approve the items quickly
d) impersonate the requester to ensure the form works
e) make sure the requesters user record as manager specified
f) Create and select your testing update set before starting the test cases.
Answer: C, D, E
118. When designing a flow, how do you reference data from a record, in that flow?
a) Use the condition builder to specify the desired values
b) drag the data pill onto the flow definition
c) add the table reference using the slush bucket
d) specify the source table on the data pill related list
e) drag the table icon onto the flow definition
Answer: drag the data pill onto the flow definition
119. After finishing your work on high security setting, what is a possible way to return to normal admin security levels?
a) Select global update set
b) end impersonation
c) use system administration> normal security module
d) select normal role
e) logout and back in
Answer: logout and back in
120. Access controls are evaluated in this order: 1. Match Object against table ACL 2. Match The object against field ACL. Within step one above, what order are the table ACLs evaluated?
a) general to specific: table ACL, table.field ACL, parent table. field ACL
b) specific to general: table.field ACL, parent table.field ACL, * Field ACL
c) top to bottom: wildcard table ACL, parent table ACL, table ACL
d) bottom to top: table ACL, table. field ACL, parent table. field ACL
e) specific to general: table ACL, parent table ACL, wildcard(*) ACL
Answer: A
121. When selecting the target table for an import, which table can you select? choose three answers?
a) related tables, using dot walk
b) tables outside of servicenow
c) tables within the existing application scope
d) tables within the global scope
e) tables which allow write access to other applications
Answer: C, D, E
122. A user wants to create a set of filter conditions, where they want to show records which satisfy two conditions: 1. incidents where the state is closed, 2. incidents where assignment group is network. after clicking the funnel icon, what should the user do?
a) define the first condition; click AND button; define second condition; click run
b) define the first condition; click OR button; define second condition; press enter
c) define the first condition; click> icon on breadcrumb, define second condition; press enter
d) define the first condition; click> icon on breadcrumb, define second condition; click run
e) define the first condition; click AND button; define second condition; press enter
Answer: A
123. What import utility does the system use when the field names on the import set match the name of the fields on the target table?
a) scheme mapping
b) mapping assist tool
c) automatic mapping
d) mapping dashboard
Answer: automatic mapping
124. Report designer contains different sections for configuring your report which section is used to adjust the look of your report, including colours, titles and legend layout?
a) Format
b) Configure
c) Layout
d) Style
Answer: Style
125. Which statement correctly describes the difference between a client script and a business rule?
a) Client scripting executes before a record is loaded and a business rule executes after a record is loaded
b) a client script executes on the server and a business rule executes on the client
c) a client script executes before a record is loaded and a business rule executes after a record is updated
d) a client script executes on the client and a business rule executes on the server
Answer: D
126. What are the advantages of using flow designer? choose three answers?
a) reduces technical debt
b) enables complicated scripting
c) less manual scripting
d) smooth integration with 3rd party system
e) supports advanced developers
Answer: A, C, D
127. What tool is used to import data from various data sources and map that data into service now tables?
a) Update set
b) data pack
c) import set
d) transform set
Answer: import set
128. How would you distinguish between a base class table and a parent class table?
a) extended tables can be extended from parent tables or base tables; but they cannot be extended from both.
b) base class table is not extended from another table. parent class tables may be extended from another table
c) base class tables always have tables extended from them. parent tables do not have tables extended from them
d) extended tables are always extended from parent tables. extended tables are usually extended from base tables
Answer: B
129. What are three security modules often used by the System Administrator? choose three answers?
a) system security> security
b) system properties> security
c) system security> high security settings
d) self-service> my access
e) system security> access control (ACL)
Answer: B, C, E
130. On a filter condition, which component is always a choice list?
a) Operator
b) filter criteria
c) match criteria
d) operation
Answer: Operator
131. Many actions are included with the flow designer, what are some frequently used core-actions? choose four answers?
a) look for update
b) wait for condition
c) create record
d) look up record
e) ask for approval
f) wait for match
Answer: B, C, D, E
132. For your implementation, the following tables are extended from each other. 1) Incident table is extended from task table 2) super incident table is extended from incident table. in this situation, which tables are parent, child and base tables? choose five answers?
a) super incident table is a parent table
b) super incident table is a child table
c) task table is a child table
d) super incident table is a base table
e) task table is a parent table
f) incident table is a base table
g) task table is a base table
h) incident table is a parent table
i) incident table is a child table
Answer: B, E, G, H, I
133. Which is the most efficient way to move large amount of data between instances?
a) Update sets
b) export to data package
c) export to zip
d) export to XML
Answer: Update sets
134. Which service now utility gives a service desk agent the ability to trace from a service Having an issue, to see which Cis supporting that service have active issues?
a) CI health dashboard
b) event management homepage
c) service dashboard
d) CI dependency view
Answer: CI health dashboard
135. When importing spreadsheet data into service now, what is the first step in the process?
a) select coalesce
b) select import set
c) define data source
d) run data scrabber
e) load data
Answer: load data
136. When managing tags, you can adjust who is able to see it. what are the visibility options? choose three answers?
a) Everyone
b) groups and users
c) me
d) Admins
e) Roles and permissions
Answer: A, B, C
137. Which modules can you use to create a new table? choose two answers?
a) tables and columns
b) dictionary
c) schema map
d) tables
Answer: A, D
138. What service now feature allows you to include data from a secondary related table on a report?
a) outer join
b) joins
c) SQL
d) dot walking
Answer: dot walking
139. Which of the following are not included in an update set by default? Choose 3 Answers?
a) Business rules
b) Schedules
c) scheduled jobs
d) transcripts
e) home pages
f) data
Answer: B, C, E
140. What options can you see, when you right click on a CI, from the CI dependency view map? choose three answers?
a) view affected Cis
b) view cases
c) view related tasks
d) view recent outages
e) view knowledge
Answer: A, C, D
141. You have heard about a new application released by service now. you want to try it out, to see if it might be useful for your company’s service now implementation. what would be the best way to get hands on experience with the new application?
a) active the application plug in, on your personal dev instance
b) check the latest release notes on docs.servicenow.com
c) search the wiki for sales demo request form
d) Activate the application plug in, on your company’s production instance.
Answer: A
142. On a filter condition, there is an element, which is based on the table, the user access rights, and column on the table. what is this element called?
a) Column
b) Field
c) data element
d) attribute
e) label
Answer: Field
143. Which module would you use to customize your instance banner image, text and colours?
a) service portal> portals> branding
b) system properties> basic configuration UI16
c) system UI> UI pages> branding
d) home page admin> pages> branding
e) system properties> branding
Answer: system properties> basic configuration UI16
144. Which service now capability provides assistance to help users obtain information, make decisions and perform common work task via messaging interface?
a) Knowledge chat
b) virtual agent
c) now support
d) chat box
e) agent workspace
Answer: virtual agent
145. Service now contains over 25 different report types. what are some of the types? choose five answers?
a) Semi-donut
b) Speedometer
c) Donut
d) Thermometer
e) Pie
f) Horizontal Bar
g) Odometer
Answer: A, B, C, E, F
146. On the CI dependency view, what enables you to trace from an infrastructure item, like a server, to the server that dependent on that server?
a) Transform app
b) Relationships
c) automapping utility
d) service tracer
Answer: Relationships
147. Which one statement correctly describes access control rule evalution?
a) roles are evaluated from the general to specific, so a table rule must be active to continue.
b) if a row level rule and a field level rule exist, both rules must be true before an operation is allowed
c) rules are evaluated using roles. the role with the most permissions evaluates the rules first
d) if more than one rules applies to a row, the older rule is evaluated first
Answer: B
148. Which one of the following describe the primary operations performed against tables in the service now platform?
a) create, read, upload, delete
b) capture, rate, write, develop
c) create, rate, update, delete
d) create, read, write, delete
Answer: create, read, write, delete
149. What are advantages of using spokes for integration? Choose 3 answers?
a) free spokes are available in the ServiceNow store
b) reduces the need for code
c) features scale and control mechanism
d) ensures discoverability and reuse
e) automated event management
Answer: A, B, E
150. When looking at a long list of records, you want to quickly filter, to show only those which have short description containing email. how might you do that?
a) on search box, select text, type email, click enter
b) click list magnifier to expand column search, on short description, type email, click enter
c) click list magnifier to expand column search, on short description, type %email, click enter
d) click list magnifier to expand column search, on short description, type *email, click enter
Answer: D