Data Foundation ServiceNow Q2
Question 1.
A cmdb administrator is beginning the journey of populating the cmdb and needs to verify that any data which is no longer useful/applicable is removed.
Which governance management tool will accomplish this?
A. CI Class manager
B. CMDB and CSDM data foundations dashboard
C. CMDB Health Dashboard
D. CMDB Data Manager
E. De-Duplication Templates
Answer: D
Question 2.
Which types of policies can be created within CMDB Data manager?
A. De-DUPLICATION
B. Archive
C. Reconcilliation
D. Retire
Answer: A, B
Question 3.
a CMDB administrator wants to educate the team on the various actions that can be performed within the cmdb workspace. What actions can be initiated from the cmdb workspace?
A. execute servicenow discovery
B. create a cmdb data manager certification policy
C. remediate duplicate ci records
D. create a new cmdb class
Answer: A, C
Question 4.
A cmdb administrator changes the query for the SCCM Service Graph connector. What is the impact of this change?
A. the data source for the sccm service graph connector will be marked as inactive
B. any scheduled jobs for the sccm service graph connector will need to be configured
C. any updates for the sccm service graph connector will be skipped during the upgrade
Answer: B
Question 5.
Using existing baseline data manager policies, what conditions must a ci meet before it can be archived or deleted?
A. be marked as inactive
B. be marked as citical
C. be retired and in end of life.
D. be fully operational and in use
Answer: C
Question 6.
A csdm data manager needs metrics on the alignment of product models, locations, and business units with best practices.Which tab is the csdm foundations dashboard provides this information?
A. Run
B. foundation
C. crawl
D. walk
E. fly
Answer: B
Question 7.
A cmdb administrator is asked to clean up the cmdb duplicates. What is the preferred way to manage this task?
A. My task in the application navigator
B. the de-duplication task module
C. the de-duplication dashboard on the cmdb workspace
Answer: C
Question 8.
A cmdb administrator wants to ensure all short-lived CIs that have not been discovered in the past week are removed. After retiring the ci records, which recommended action does the cmdb adminsitrator take?
A. Create a delete policy
B. Create a scheduled job
C. create a busienss rule
Answer: A
Question 9.
A cmdb administrator group aims to establish a process for receiving task notifications when the support group or managed by group fields are not populated for operational linux servers stored in the cmdb.
Which servicenow modules can be leveraged to configure recommeneded fields and generate task records in cases where these fields are missing for LINUX Servers in cmdb?
A. Technicall service offerings and dynamic ci groups
B. cmdb workspace and scheduled jobs
C. dynamic ci groups and cmdb groups
D. ci class manager and health preferences
Answer: D
Question 10.
A cmdb administrator is asked to create a query using the cmdb query builder that displays all operational ci belonging to a specific application service. Which steps provide the desired outcome?
A. 1. add the business application, application service, and configuration item classes to the canvas.
2. Define a filter for application sevice name and the operational status of the configuration items.
3. Configure the relationship between the classes
4. run the query
B. 1. ADD the application service and configuration item classes to the canvas.
2. configure the relationship between the classes
3. define a filter for application service name and the operational status of the cofiguration items
4. run the qurery.
C. 1. add the application service and configuration item classes to the canvas
2. configure the relationship between the classes
3. add the operational status and name fields as columns
4. run the query.
Answer: B
Question 11.
What is the value of using the cmdb in security operations?
A. Allows secuirty team to assess and remediate an incident
B. Enables audits and attestations across cis
C. auto resolves a vulnerablitiy
D. identifies the IT Infrastructure with a vulnerability
Answer: A, D
Question 12.
A cmdb administrator needs to set a ci class as a principal class. Which ci class manager tab would need to be accessed?
A. Health> attributes
B. Class info> basic info
C. class infor> attributes
Answer: B
Question 13.
An organisation utilizes multiple data sources to update its cmdb each assigned a different priority level. A high priority data source is scheduled to update server records weekly. However, due to an integration issue, the high priority data source stops updating the records.
Which configuration can be used to allow a lower priority data souce to update records after a specified period of inactivuty from the higher priority source?
A. Data refresh rules
B. health inclusion rules
C. identification rules
D. reconcilliation rules
Answer: A
Question 14.
A cmdb administator wants to leverage the staleness metric from the cmdb health dashboard. Correctness scorecard. what is the default duration of this metric?
A. 24 hours
B. 30 days
C. 7 days
D. 60 days
Answer: B
Question 15.
The cmdb configuration management team has successfully developed a healthy and trusted cmdb. They have integrated discovered infrastructure date accurately referenced non discoverable data (such as change and support group information) and made the cmdb service aware using service mapping.
How will these improvements enhance the change management process?
A. Provides insight into the potential impact of the change
B. Enables auto population of the assignment group field to dynamically route changes
Answer:
Question 16
A cmdb administrator has a report in servicenow that lists all cmdb services that do not have an owner and wants to use a servicenow playbook. What governance process play can prevent this form recurring?
A. Make the field owned by mandatory
Answer:
Question 17.
A cmdb administrator is creating technical doucmention for stakeholders which includes a list of attributes, identificaation and reconcillation engine (ire) and suggested relationships for several classes.
What central location does the cmdb administrator use to collect this information?
A. CI Class manager
Answer:
Question 18.
A cmdb configuration maanger sets up the following data filter for a certification policy using cmdb data manager.
Table: Server(cmdb_ci_server)
filter: Operating system (contains) server OR Operating system (contains) lunix
which operating systems are effected by this policy?
A. Windows server 2022 datacenter
B. Linux CentOS
Answer:
Question 19.
A configuration manager needs to restict the number of classes available in a configuration item reference field on an incident form.
how does the manager set principal classes?
A. By using the principal class check box on the ci class manager's 'basic info' tab for a class
Answer:
Question 20.
A cmdb administrator is comparing the unified map to the service mapping map.
What are additional capabilites of the unified map?
A. Number of levels displayed on a map can be modified
B. Map nodes can be filtered based on user preferences
Answer:
Question 21.
Which defualt user groups are avaialble when setting up a cmdb data manager policy and sepcifying the task assignment with the assignment type set to 'user group field'?
A. Managed by group
B. Support group
Answer:
Question 22.
A cmdb administrator aims to utilize csdm life cycle field mappings to better align with csdm best practices. What is the next step to take after selecting the enable life cycle sync button?
A. Resolve any incomplete field mappings identified in the discrepancy report
Answer:
Question 23.
The configuration management team finds value in the reports from cmdb 360/multisource cmdb and wants to use it for all ci data. Which must be true in order for cmdb 360/multisource cmdb to be able to report on and analyze that data?
A. The CI data must go through the IRE.
Answer:
Question 24.
A cmdb administrator wants to ensure that only relevant cis from managed classes will be shown on incident, problem, change records. Which checkbox needs to be checked in the ci class manager for the cmdb adminsitrator to achieve the requested result?
A. principal class
Answer:
Question 25.
A windows server is reclassified from the server table (cmdb_ci_server) to the windows server table (cmdb_ci_win_server) when processed through the identification and reconcillation engine (IRE)
A. Class switch
Answer:
Question 26.
How do cmdb management tools and features within cmsb governance pillar help organizations manage CIs and improve service delivery?
A. Gain visibilty and control
B. Enhanced service management operations
Answer:
Question 27.
A csdm data manager needs metric on the alignment of technology management services (techincal services) and technology maangement offerings (technical service offerings) with best practices.
Which tab in the csdm data foundation dashboard provides this information?
A. walk.
Answer:
Question 28.
A cmdb administrator is tasked with managing the cmdb and needs to define a new ci class to track a new type of equipment that has not been seen before.
Which action adds a new CI class and ensures it integrates properly with the exisiting cmdb structure?
A. Create a new ci class direclty in the ci class manager and configure the table inheritance to ensure it inherits from a relevant parent class
Answer:
Question 29.
What are the characteristics or functions of servicenow integrationHUB ETL?
A. Integrates third-party data into the cmdb or into non cmdb tables
B. Uses the ire to process and integrate data
Answer:
Question 30.
A cmdb adminstrator utilizing the cmdb data foundations dashboard sees an issue and want to run a playbook. Which types of documentation can they expect to be provided in a playbook?
A. Problem Analysis
B. Problem Overview
Answer:
Question 31.
A cmdb administrator knows that the cmdb data foundation dashboard is a resource to monitor and improve data quality. What is a benefit of this dashboard?
A. Provides key health-related metrics to make decisions
Answer:
Question 32.
A cmdb manager uses cmdb 360/multisource cmdb to maintain and improve cmdb quality. Why would the manager use cmdb 360/multisource cmdb?
A. To identify ci attributes from multiple data sources
Answer:
Question 33.
The configuration management team wants to confirm that all servers in the cmdb acutally exist in the data center. Which cmdb data manager policy type would the team create?
A. attestation
Answer:
Question 34.
A cmdb adminstrator has a nunber of similar de-duplication tasks that need to be remediated in bulk. How does the administrator archive this?
A. Create and run a de-duplication template
Answer:
Question 35.
A configuration management team has decided to start taking advantage of the cmdb 360/multisource cmdb functionality.
Which system property must be enabled?
A. glide.identification_Engine.mulitsource_enabled
Answer:
Question 36.
A cmdb administrator has imported data into the servicenow cmdb from a third party source using a service graph connector. The adminstrator wants to review specific field to field mappings for the import.
What feature will show that information?
A. IntegrationHUB ETL
Answer:
Question 37.
A cmdb administrator is considering whether to start using the playbooks provided on the cmdb data foundation dashboard.
What are the benefits to support the decision to leverage this feature?
A. Offers remediation templates to improve poorly performing metrics
B. Offers remediation options to address and improve poorly performing metrics
Answer:
Question 38.
A cmdb administrator is managing group data from both the ci class manager and a technical service offering for a specific class.
CI Class manage: -Managed by group = enterprise IT Services
Technical Service Offering:
Managed by group = Windows support
Change group = Change management team
What would be the managed by group for cis from this class based on the configured values?
A. Windows support
Answer:
Question 39.
A cmdb administrator viewing the cmdb data foundations dashboard, notices the unique locations result percentage low. What is the recommended process from the associated playbook to correct this issue?
A. Review both locations, update CIs with the correct location and delete the duplicate location
Answer:
Question 40.
A configuration management team has successfully developed a healthy and trusted cmdb. They have integrated discovered infrastructure data, accurately referenced non discoverable data (such as change and support group information) and made the cmdb service aware using service mapping.
Which field on a change request form is automatically populated after a CI is selected that references an appropriate change group?
A. Assignment group
Answer:
Question 41.
A windows adminsitration team wants a grouping of cis using cmdb groups.
Which methods can be used?
A. Tag-based queries
B. Encoded queries
Answer:
Question 42.
A cmdb administrator wants to configure IRE rules for the CMDB. The cmdb adminstrator opens CI Class Manager and sees the health Inclusions rules tab available under a CI Class.
How are these rules utilized by the IRE?
A. To narrow the scope of CIs included in the identification process
Answer:
Question 43.
A health organization must track certain data (for example, regulated patient information) and its relation to business applications.
Which action does CSDM recommended to meet this goal?
A. Create an information object to represent the patient information, and then link it through a relationship to the business application after consulting wit the application owner.
Answer:
Question 44.
A data center has many servers. The cmdb administrator wants to confirm that all servers exist. Which data manager policy does the adminstrator implement?
A. Attestation
Answer:
Question 45.
A servicenow adminstrator needs to create multiple new classes in the cmdb but wants to follow servicenow's best practices for naming cmdb tables to prevent technical debt. Which is the starting prefix for all custom cmdb tables?
A. u_cmdb_Ci
Answer:
Question 46.
Servicenow event management significanlty benefits from a well maintained and properly populated cmdb. What are key advantages it provides to event management?
A. Binding of alerts to specific CIs
B. Mapped services provide visibility to the business impact of an alert
Answer:
Question 47.
A configuration manager is managing a CI Class in the CMDB. The identification rule needs an update. Where can the configuration manager view and configure the existing identification rule for the class?
A. CI Class Manager
B. CI Identifiers module
Answer:
Question 48.
A hospital received a new CT Scanner. The inventory management team has created a catalog item doctors can use to schedule patients for scans.
What CSDM domain should the inventory management team map the catalog item to?
A. Service Consumption (Sell/Consume)
Answer:
Question 49.
An enterprise architect of a financial services company is working across the enterprise and wants to track their capabilites. Which CSDM 5 domain is used?
A. Design and Planning (Design)
Answer:
Question 50.
A cmdb administrator has taken over management of a servicenow instance and has determined there are multiple deficiencies in the cmdb. During review of the cmdb data foundations dashboard, the adminstrator sees that servicenow offers remediation playbooks.
How can playbooks assist the adminstrator in resolving these issues?
A. Playbooks can help analyze and fix issues.
Answer:
Question 51.
A Service Desk manager wants to leverage the unified map to find active incidents or problems for a selected CI. Which panel will give the manager visibility and details?
A. Related Items
Answer:
Question 52.
A Service Portfolio manager wants to know what application services their business service offerings depend on. What stage of CSDM would map this relationship?
A. Walk
Answer:
Question 53.
A cmdb adminstrator needs to track which CIs and CI Classes are missing key data. Which CMDB health dashboard scorecard supports tracking this requirement?
A. Completeness
Answer:
Question 54.
During a CMDB implemention a team member is tasked with ensuring the accuracy and completeness of CI data. This person is also responsible for maintaining data quality and resolving discrepancies.
Which role is responsible for these tasks?
A. Configuration Manager
Answer:
Question 55.
A customer wants to model thier business applications and would like to capture different types of data that includes personally identifiable information (PII) data.
Based on these requirements, which CMDB class needs to be leveraged to achieve this?
A. Information Object
Answer:
Question 56.
A CMDB Adminstrator needs to create a new CI class for the Internet of things Sensor in Servicenow. What are the recommended practices for this specific activity?
A. Install or update the CMDB CI Class Models store application, and verify the class does not already exist
B. Add a new class under an appropriate parent class
Answer:
Question 57.
What ensures data volume in the cmdb is manageable?
A. Archieve Policies
Answer:
Question 58.
Which are business values of CMDB?
A. Streamlining incident and change management
B. Strengthening operational resilency
Answer:
Question 59.
Which servicenow solution creates automatic relationships?
A. Discovery
B. Service Mapping
Answer:
Question 60.
When integrating data into the cmdb using import sets and transform maps, which type of script is added to ensure the data is processed through the IRE?
A. OnAfter
Answer:
Question 61.
In a company there is a need to understand the CSDM maturity level needed. Different stakeholders listed a number of use cases that they expect over time.
Which use case requires information objects?
A. The SecOps team wants to understand the operational risk in the business application context.
Answer:
Question 62.
A customer wants recently imported server records to be automatically reclassified into more specific CMDB classes after being discovered using ServiceNow Discovery.
During the discovery process, if existing Server(cmdb_ci_server) records are reclassified into the Linux(cmdb_ci_linux_server) and windows Server classes, which reclassification operation occurred?
A. Class upgrade
Answer:
Question 63.
A configuration manager is planning the implementation of the cmdb.
Which is the prescribed CSDM rollout order?
A. Foundation, Crawl, Walk, Run, Fly
Answer:
Question 64.
A cmdb administrator needs to import external data into the cmdb. As the CMDB adminstrator wants to reduce the risk for creating duplicates and to update information from unauthorized sources, it has to be ensured that the identification and reconcillation API will not be bypassed.
What is the recommended method to import data into the CMDB utilizing the identification and reconcillation API?
A. IntegrationHUB ETL
Answer:
Question 65.
The following reconcillation rules were configured for servicenow, altiries and SCCM:
A. Data collected with a discovery source of Servicenow can insert new records into the Windows Server table, but cannot update records created by Altiris or SCCM
B. Data collected with a discovery source of SCCM can be inserted as a new records in the windows server table.
Answer:
Question 66.
A CMDB Adminstrator wants to run the services Have owners identified playbook to remediate the issues shown in the cmdb data foundations dashboard.
Which Remediation plays would be used?
A. Govern Data
B. Fix data
Answer:
Question 67.
Yesterday, an Apache Web Server CI was discovered as part of Service Mapping. Today, the application owner upgraded Apache to a different version and reran discovery of the service.
What will happen in the cmdb?
A. The exisiting Apache Web Server CI will be reconciled and its version will be updated.
Answer:
Question 68.
A change manager aims to stramline ITSM processes by automatically populating fields on the change form when a CI is selcted. The configuration Management team is working to ensure that the change group field is populated for all managed CIs.
As a result, which base system field on the incident form will be automatically populated afer selecting a CI?
A. Assignment Group
Answer:
Question 69.
Which type of CMDB data manager policy creates tasks that allow the assigned individual to update fields on the CI records?
A. Certification
Answer:
Question 70.
Configuration Management requires an accurate inventory of devices to be reflected in the CMDB. Which are common use cases for using Agent Client Collector (ACC)?
A. Devices in secure environments
B. Devices that intermittently connect to the network
Answer:
Question 71.
A configuration manager has configured multiple data sources which are all autorized to update the same class and the same set of class attributes in the cmdb.
What can the configuration manager do to control which data source should be the authoritative source of truth for a specific class or set of class attrubutes?
A. Assign a priority to each data source in the reconcillation rules
Answer:
Question 72.
A cmdb adminstrator wants to create a cmdb query to find all databases located in Seatlle that are connected to application services. They also want to include incidents related to those databases.
Which actions does the company take to build this query?
A. Add a filter to the database node for location = Seattle
B. Add to the canvas the incident table from the Non- CMDB tables list
Answer:
Question 73.
A CMDB adminstrator identifies duplicate CIs. One was created by a manual import, and the other one was created by automated discovery. The discovery CI has the latest IP address, while the manually imported CI has an accurate relationship to a critical business application.
How does the adminstrator use the Duplicate CI Remediator to resolve this issue?
A. Retain the discovered CI, but merge the relationship from the manually imported CI
Answer:
Question 74.
A change manager wants to gain value from CSDM. How will the change management process benefit from CSDM?
A. Understand the impact of the change on Services
B. Route the change dynamically
Answer:
Question 75.
A CMDB admin is evaulating whether to monitor the metrics provided on the cmdb data foundation dashboard. Which benefits support the decision to continually monitor the results on this dashboard?
A. Provides metrics for CIs processed by the IRE
B. Provides metrics on active CIs updated in the last 90 days
Answer:
Question 76.
A platform data owner wants to improve data quality with a few reconcillation rules across the five discovery sources that are being used. The data Owner knows the best option is to include Cmdb 360/Multisource CMDB to manage and monitor discovery sources, but the company currently does not have a license for ITOM Discovery that is required for CMDB 360/Multisource CMDB.
What can the data owner do in this case?
A. The IRE reconcillation rules can use disovery sources regardless of CMDB 360 being enabled
Answer:
Question 77.
A data center manager is working with the cmdb ci class manager to define the relationship between application servers and the applications they host. The company has multiple application servers that host one or more applications.
Which describes the relationship between the application server table and the application table.
A. Many to Many
Answer:
Question 78.
What is the diffrence between data certification and attestation policies when managing a CI?
A. Attestation tracks acknowledgement the CI still exists, while data certification requires validating specific attributes of a CI.
Answer:
Question 79.
According to the common service data model, a server team is requesting a catalog item to be created for infrastructure upgrade requests.
Which role is involved in initiating the request and defining requirements?
A. Technology Service Owners
Answer:
Question 80.
A customer's cmdb is aligned to the CSDM walk stage. What benefit is provided by the CMDB?
A. Enables impact assessments for Incident, problem, and change on Business Services.
Answer:
Question 81.
A CMDB Adminstrator needs to identify which attributes have been created specifically for the windows server class.
Which tab in the attributes section is used?
A. Added
Answer:
Question 82.
A. The Orphan metric has a health inclusion rule configured for teh server class.
Answer:
Question 83.
A CMDB admin wants to remove all linux servers in the organziation that have not been updated in six months. Which recommended action does the admin take in data manager?
A. Create an archive policy
Answer:
Question 84.
A. 8.192 MB
Answer:
Question 85.
A cmdb admin has installed a service graph connector and customized a script transform. What will happen on subsequent upgrades if the default definition of the script transform is updated?
A. A skipped change is created and no change is made to the script transform definition.
Answer:
Question 86.
Question 87.
A configuration management process owner is preparing solution options for presentation to the technical governance board for ingesting custom CIs to the CMDB. The solution needs to align with best practice, minimize the cost of future work and ensure compilance with future upgrades.
Which solutions accomplish this?
A. Extending an existing CI Class table to accommodate the custom CI Class attributes
B. Installing or upgrading the 'CMDB CI Class Models' store application to find a suitable existing CI Class accomodating any new attributes
Answer:
Question 88.
