Question 1.
A CMDB Architect intends to build a CMDB using CSDM guidance. Which CMDB tables will the architect use to build the CSDM sell/consume domain?
A. Business Service Offering, Business Service
B. Business Capability, Information Object, Business Application
C. Application Service, Technology Management Service (Technical Service), Technology Management Offering (Technical Service Offering)
Answer: A
Question 2.
Drag and drop the application service type to the best description.
A. Dynamic CI Group
B. Service Mapping (Connection Suggestion)
C. Service Mapping (Top-down)
D. Tag-Based
Answer: C, A
Question 3.
A CMDB Administrator would like to minimize stale Cls in the CMDB. Which CMDB Health Dashboard scorecard displays this information?
A. Completeness
B. Correctness
C. Compliance
Answer: B
Question 4.
A CMDB Data Owner has requested better insights on the different data sources that make up the CMDB data set. The Platform Owner knows that the new Service Graph Connector Central plugin is just what is needed.
After installing the plugin, what workspace will have the new Service Graph Connector Central tab available?
A. Service Graph Connector Workspace
B. CMDB Workspace
C. Discovery Admin Workspace
Answer: B
Question 5.
A Configuration Manager needs to enable a CMDB Data Manager policy to remove records from a CI Class while retaining the ability to restore them within a specified period.
Which policy type should the Configuration Manager create?
A. Certification
Review
B. Delete
C. Retire
D. Archive
Answer: D
Question 6.
A CMDB Administrator is asked to clean up the CMDB duplicates. What is the preferred way to manage this task?
A. My Tasks in the Application Navigator
B. The de-duplication task module
C. The de-duplication dashboard on the CMDB workspace
Answer: C
Question 7.
A Business Relationship Manager in an organization wants to implement Service Portfolio Management (SPM) and to present offerings to business
consumers.
Which CSDM Domain does this align with?
A. Build and Integration (Build)
B. Service Consumption (Sell/Consume)
C. Design and Planning (Design)
D. Service Delivery
Answer: B
Question 8.
A Service Owner needs to view related items, such as Active Incidents and Planned Changes, directly on the home node of the Unified Map.
Which work area would allow the Service Owner to meet this goal?
A. Tool box
B. Map
C. Contextual side panel
D. Content controls
Answer: C
Question 9.
Which are CMDB Data Manager end of life policy types?
A. Retire
B. Lost
C. Decommission
D. Disposed
E. Archive
Answer: A, E
Question 10.
A CMDB Administrator wants to leverage the CMDB Data Foundations Dashboard. What are benefits of using this application?
A. Has a framework to create custom metrics for the CMDB
B. Checks that important data is valid and properly configured
C. Provides playbooks to assist in the remediation of potential risks
D. Uses automation to remediate potential risks
Answer: B, D
Question 11.
A CMDB Configuration Manager intends to implement CMDB Data Manager delete and archive policies for all server records in the New York
datacenter.
In which lifecycle state would servers be affected by these new policies?
A. End of Life - Retired
B. Missing - Stolen
C. Inventory - Available
D. In any lifecycle state
Answer: A
Question 12.
A Configuration Manager wants to explore ServiceNow CMDB 360 saved queries to see if the reports can assist with managing of CMDB data. What insights are gained from CMDB 360 queries?
A. Unique Cls created from different data sources
B. Gaps in attribute data from different data sources
C. Different attribute values from different data sources
D. Orphan Cls created from different data sources
E. Duplicate configuration items from different data sources
Answer: B, C
Question 13.
The CMDB Configuration Management team wants to manage de-duplication tasks generated from data ingested into the CMDB via the Identification
and Reconciliation Engine (IRE).
In which area of the CMDB Workspace can they locate these de-duplication tasks?
A. Total status tile under the My Work tab
B. CMDB feature adoption tile under the Insights tab
C. Important actions tile under the Home tab
Answer: C
Question 14.
An organization needs to maintain non-discoverable attributes, such as warranty expiration dates, for hardware Cls. These attributes are not updated
by automated discovery tools.
What method ensures these attributes are accurately maintained for all CIs?
A. Use a scheduled data import to update the attributes from an external source
B. Create a new C class specifically for non-discoverable attributes
C. Use the CMDB Reconciliation Engine to update the attributes
Answer: A
Question 15.
A Manager needs information on how to correctly establish relationships between Infrastructure Cls, Technology Management Offerings (Technical
Service Offerings), and Application Services within the CMDB.
Which CSDM domain would provide this information?
A. Build and Integration (Build)
B. Foundation
C. Design and Planning (Design)
D. Service Consumption (Sell/Consume)
E. Service Delivery (Manage Technical Services)
Answer: E
Question 16.
A CMDB Administrator seeks to understand the available tools for preventing, addressing, and remediating duplicate Cls.
Drag and drop each feature with the corresponding outcome.
Some options may not apply.
A. Certification Tasks
B. CMDB Health Dashboard
C. De-Duplication Task
D. De-Duplication Templates
E. Duplicate CI Remediator
Answer: C, B, D, E
Question 17.
A CMDB Administrator uses the CMDB Data Foundations Dashboard to gain insights into the CMDB. The results display low scores for several metrics.
Which actions can the CMDB Administrator take to improve the CMDB Health?
A. Use the Remediation Playbooks linked beside each metric
B. Focus on metric(s) with Critical and High priorities
C. Remove non-operational and retired Cls
D. Adjust the metrics using exclusion rules to improve the scores
Answer: A, B
Question 18.
A CMDB Administrator needs the fastest time to value solution for effectively ingesting, managing, and maintaining Cls and relationships.
Which management tool will accomplish this to import Windows computer data from SCCM?
A. Import set using JDBC data source connection to SCCM using transform maps
B. SCCM Usage Metering Spoke
C. SCCM Service Graph Connector
D. IntegrationHub ETL connection to SCCM using Robust Transform Engine (RTE)
Answer: C
Question 19.
An organization is updating the CMDB to include new asset types like loT devices. Relevant CI classes need to be added and outdated ones need to
be removed from the Principal Class filter to ensure accurate display in ITSM processes.
Which roles are needed to add or remove classes?
A.cmdb_query_builder
B. personalize_dictionary
C.sn csdm admin
D.sn_cmdb_admin
Answer: B, D
Question 20.
A Configuration Management team wants to confirm that all servers in the CMDB are correctly associated with their location.
Which CMDB Data Manager policy type does the team create?
A. Retire
B. Delete
C. Attestation
D. Certification
E. Archive
Answer: D
Question 21.
The Server [cmdb_ci_server] class uses a dynamic reconciliation rule of lowest value for the Disk Space (GB) field, while the Windows Server
[cmdb_ci_win_server] class uses a dynamic reconciliation rule of most reported for the Disk Space (GB) field.
Given the following data sources that populate Windows Server data into the CMDB 360/Multisource CMDB:
Data Source Disk Space (GB) Tivoli 75 ServiceNow 75 LANDesk 50 Altiris 80
Which value would be added to the CMDB for the Disk Space (GB) field of a Windows Server [cmdb_ci_win_server] record?
A.80
B.75
C.50
Answer: B
Question 22.
An Asset Manager wants to ensure that Asset records and Cl records are kept synchronized automatically.
How does the Manager do this?
A. Ensure one-to-one physical mapping between Asset and CI
B. Ensure that the business rule to update Asset fields on change on the CI table is active
C. Ensure that scheduled jobs are run during off-business hours to ensure that sync happens
D. Ensure that the business rule to update CI fields on change on the asset table is active
Answer: B, D
Question 23.
User endpoint devices are imported into the CMDB and populate the 'Assigned to' [assigned_to] field on the Computer [cmdb_ci_computer] CI.The Asset team puts in a request for the Configuration Analysts to populate the 'Assigned to' field on the related Asset.
What action does a Configuration Analyst take to achieve this in an automated way?
A. Use the Asset-CI Field Mapping module to create a new rule to replicate the 'Assigned to' value between the asset and associated CI
B. Configure a business rule on the computer table to use a script to populate the 'Assigned to' field on the asset based on insert or update in the computer class 'Assigned to' field
C. Hide the 'Assigned to' field on the asset record and create anew field that dot walks to the related CI to get the 'Assigned to' value
Answer: A
Question 24.
A retail organization needs to ensure that incidents affecting customer-facing services are resolved quickly to reduce potential revenue loss. Which CSDM attribute is used to prioritize these services?
A. Assignment Group on the CI record
B. Affected Cls in the Incident record
C. Service classification in the Technical Service
D. Business Criticality in the Service Offering
Answer: D
Question 25.
The Change Management team in an organization wants to implementa Change across multiple Cls at the same time. Which field on the Change Request form needs to be populated with a dynamic Cl group?
A. Configuration Item
B. Business Service
C. Service Offering
Answer: A
Question 26.
A company wants to track regulatory compliance. ServiceNow has an artifact type called an information object as part of the CSDM framework. What is the purpose of an information object?
A. It describes data in general on a group of Configuration Items.
B. It describes the logical data to the Business Applications.
C. It describes data exchanged between an API interface and an Application.
Answer: B
Question 27.
Where can an administrator perform Natural Language Queries (NLQ)?
A. CMDB Data Manager
B. CI Class Manager
C.CMDB Workspace
D. CMDB Health Dashboard
Answer: C
Question 28.
The following identification rule for a CI class has been defined:
Hardware Rule: Criterion attributes Priority Identifier Entries Table Serial Number ? serial_number. serial_number_type 100 Review Hardware serial number 200 Hardware name 300 Network Adapter mac_address, name 400 Choose 1 option.
Two new CI records are imported into the hardware class of the CMDÐ’:
CI1: The name of this CI record matches the name of an existing Cl record in the CMDB.
CI2: The IP address of this CI record matches the IP address of an existing Cl record in the CMDB.
Which is correct based on the identification rule and the imported CI records?
A. Cl1 will be updated with matching record and CI2 will be inserted as new record.
B. CI1 and CI2 both will be inserted as new records.
Answer: A
Question 29.
A CMDB Administrator is working in the CI Class Manager on the Basic Info tab. How can the class be set as a Principal Class?
A. Click the Principal Class Ul Action button
B. Check the Principal Class check box
C. Select 'Yes' from the Principal Class choice list
Answer: B
Question 30.
A Configuration Manager is implementing end to end service modeling and wants to get help on status and playbooks for improving the quality. What does the Configuration Manager reference to obtain guidance?
A. CMDB Data Foundation Dashboard
B. CMDB Workspace
C.CSDM Data Foundation Dashboard
D. Service Mapping Data Foundation Dashboard
Answer: C
Question 31.
The Incident Process Owner asks which classes of CSDM are used on the Incident form. Which classes are appropriate?
A. Business Application
B. Service Offering
C. Application Service
D. Service Portfolio
Answer: B, C
Question 32.
A CMDB Administrator needs to configure a new application identification rule that considers the potential for the same application installed more than once on the same server. Which is the best choice of a criterion attribute?
A. Configuration File Name
B. Configuration File Path
C. Class
D. Version
E. Port
Answer: B
Question 33.
Where can a CMDB 360/Multisource CMDB Saved Query be viewed and created in the CMDB Workspace?
A. CMDB Query Builder
B. Coverage window on the CMDB 360 tab
C. Saved queries window on the CMDB 360 tab
D. Saved queries window on the Insights tab
Answer: C
Question 34.
A CMDB CI Class Owner responsible for the Windows Servers needs to manage theWindows Server class. Which CI Class Manager feature will help the CI Class Owner streamline this task?
A. Search CI Classes
B. Pinned Classes
C. CI Favorites
Answer: B
Question 35.
A Configuration Management Governance team is transitioning from utilizing legacy CMDB status fields to CSDM life cycle status fields. Which table can be modified?
A. Life Cycle Stages [life_cycle_stage]
B. Life Cycle Controls [life_cycle_control]
C. Life Cycle Stage Status [life_cycle_stage_status]
D. Life Cycle Mapping [life_cycle_mapping]
Answer: D
Question 36.
A CMDB Administrator needs to prevent duplicate CI creation from import sets that load data into the CMDB from vendor shipment files containing CI information. How can the Administrator do this?
A. Create comparison rules in the IRE
B. Use the CMDBTransformUtil API in the transform script
C. Set the system property to utilize the IRE within transform maps
D. Set the coalesce on two mappings within the transform map
Answer: D
Question 37.
The CMDB Health Dashboard is based on three Key Performance Indicators (KPIs): Correctness, Compliance, and Completeness. Each KPI includes several sub-metrics. Drag the sub-metrics to the KPI. Some options may not apply.
A. Audit
B. Stability
C. Required
D. Certify
E. Suggested
F. Orphan
Answer: C, A, F
Question 38.
A CMDB Administrator needs to set up CMDB 360/Multisource CMDB. Drag and drop the system property to the functionality. Some options may not apply.
A. Enables logging for CMDB 360
B. Enables capturing CMDB 360 data for Cls from non-CMDB classes
C. Enables CMDB 360
D. Enables capturing CMDB 360 data for Cls from CMDB classes
E. Maximum number of Cls that can be included in a CMDB 360 recompute operation
Answer: C, B, A, E
Question 39.
A CMDB Administrator notices that Cls do not havea support group. How can the support group be automatically populated and maintained on the CI record?
A. Dynamic Cl group
B. Technology Management Service (Technical Service)
C. CI Class Manager
D. Technology Management Service Offering (Technical Service Offering)
Answer: B
Question 40.
Where does a user with the appropriate role(s) review and manage the generated tasks after configuring CMDB Data Manager policies?
A. CMDB Health Dashboard > Duplicate Cls tab
B. CMDB Workspace > My Work tab
C.CMDB Workspace > Management tab
D. CMDB Health Dashboard > Audit tab
Answer: B
Question 41.
A global enterprise integrates data from multiple discovery sources such as ServiceNow Discovery, SCCM, AWS, and manual uploads to populate its CMDB. However, each discovery source categorizes the same Cls differently, leading to duplicate records and inconsistencies across the system. As a result, the CMDB team is struggling with data accuracy and standardization. What actions does the CMDB team take to resolve the issue?
A. Use CI Class Manager to establish standardized CI classes and attributes across all discovery sources
B. Allow each discovery source to define its own Cl class, even if it results in inconsistencies
C. Implement and use identification and reconciliation rules to avoid duplicates and standardize CI classification
D. Create a custom script to manually adjust incoming data before storing it in the CMDB
Answer: A, C
Question 42.
A Configuration Manager working in the CMDB Workspace wants to see how Cls are connected to each other. Which tool can be used?
A. Relationship Map
B. Unified Map
C. Business Service Map
Answer: A
Question 43.
A CMDB team has noticed that some hardware Cls are missing the serial number information, making it difficult to maintain data accuracy. The team needs a structured approach to identify and address these gaps. Which accomplishes this task?
A. CMDB Data Foundation Playbook
B. CI Class Manager
C. Service Graph Connectors
Answer: A
Question 44.
A ServiceNow Administrator wants to implement Service Graph Connectors to provide integrations to many third-party solutions that the company wants integrated into the CMDB. Which categories of connectors are available to the Administrator?
A.Workflow Automation
B. Cloud
C. DevOps
D. Observability
Answer: B, D
Question 45.
Using CI Class Manager, the Tomcat identification rule has the following criterion attributes configured:
Class
Install Directory
Which identifier entry configuration option must be checked to attempta match using the Application identification rule if no match is found using the Tomcat identification rule?
A. Applies to
B. Independent
C. Allow fallback to parent's rules
D. Criterion attributes
Answer: C
Question 47.
Drag and drop the product to its description.
A. Agent Client Collector (ACC) Answer Area
B. ServiceNow Discovery
C. Service Graph Connectors
D. Service Mapping
1. Automatically identifies devices and applications in the network, populating the CMDB with accurate and up-todate information
2. Facilitates integration between ServiceNow and external systems to import and synchronize data
3. Complete topology of the services and shows how they are supported by underlying infrastructure and applications
4. Provides real-time visibility into endpoint configurations, populating the CMDB with accurate and up-to-date information
Answer: B, C, D, A
Question 48.
A Configuration Management team needs to prevent duplicate server records to avoid confusion among users. Server records are identified when they are processed via the Identification and Reconciliation Engine (IRE) using the configured identification rules. Where would these rules be configured?
A. CMDB Health Dashboard
B. CMDB Workspace
C.CMDB CI Class Manager
D. CMDB Data Manager
Answer: C
Question 49.
The CMDB Administrator has been asked to establish Configuration Management with a functional CMDB. Which factor is most critical for successfully operationalizing the CMDB in ServiceNow?
A. Establishing clear governance and continuously monitoring CMDB health
B. Relying on automated discovery tools to maintain and update CMDB records
C. Populating the CMDB with as much data as possible to ensurea comprehensive inventory of Cls
D. Allowing IT teams to modify CMDB records as needed to promote flexibility in data management