ServiceNow CSA San Diego
ServiceNow Certified System Administrator Exam Preparation Dumps:
101. What import utility do you use when the field names on the import set match the name of the fields on the Target table?
A. Schema Mapping
B. Automatic Mapping
C. Mapping Assist
D. Mapping Dashboard
Correct Answer: B
102. As an IT employee what interface would you use, if you wanted to browse internal IT documentation, like troubleshooting scripts and FAQs?
A. Knowledge
B. ServiceNow Wiki
C. Knowledge Now
D. SharePoint
E. Stack Overflow
Correct Answer: A
103. A new Service Desk employee in Latin America complains that the create dates and times are incorrect on their Incident list. What would you suggest to fix this issue?
A. Have them clear their cache.
B. Have them use the gear icon to set the employee’s time zone.
C. Recommend they use Chrome, instead of Explorer.
D. Use the system properties to correct the instance’s time zone.
E. Have them correct the time zone on their computer.
Correct Answer: B
104. What are three security modules often used by the System Administrator? (Choose three.)
A. System Properties > Security
B. Utilities > Migrate Security
C. System Security > Security
D. Self-Service > My Access
E. System Security > Access Control (ACL)
F. Password Management > Security Questions
G. System Security > High Security Settings
Correct Answer: A, E, G
105. When testing a catalog item, having a manager approval flows, which of these best practices would you follow? (Choose three.)
A. Make sure the latest flows are activated.
B. Use the instance Incognito setting to quickly toggle between requester and approver.
C. Impersonate the requester to ensure the form works.
D. Make sure the requester's user record has a manager specified.
E. Create and select your Testing Update Set, before starting the test cases.
F. Use your Admin account, so you can approve the items quickly.
Correct Answer: D, E, F
106. What is a no-code approach to control the mandatory or read-only state of a form field?
A. UI Action
B. Client Script
C. UI Script
D. UI RuIe
E. UI Policy
Correct Answer: E
107. When moving multiple update sets at one time, what might you do to facilitate the move?
A. Batch
B. Verify
C. Test
D. Preview
Correct Answer: A
108. What is specified in an Access Control rule?
A. Groups, Conditional Expressions and Workflows
B. Table Schema, CRUD, and User Authentication
C. Object and Operation being secured; Permissions required to access the object
D. security_admin
Correct Answer: C
109. Which icon would you double click, to expand and collapse the list of all Applications and Modules?
A. Star
B. Clock
C. Application
D. Funnel
Correct Answer: C
110. What do you call any component that needs to be managed in order to deliver services?
A. CSDM Items
B. CMDB
C. Configuration item
D. Service Offerings
E. Asset
Correct Answer: C
111. A new service catalog item is being developed, but should only be visible to managers inside the HR Department. What method would you use to fulfill this requirement?
A. Specify the Dept_Mgr role on the catalog content block
B. Add the Department Manager group to the catalog item’s user criteria
C. Add the Department Manager group to the catalog item’s ACL
D. Only publish the item in the HR service catalog
E. Use a Dept_Mgr ACL on the HR service catalog
Correct Answer: B
112. A user wants to create a set of filter conditions, where they want to show records which satisfy two conditions:
Incidents where the state is Closed
Incidents where Assignment Group is Network
After clicking the Funnel icon, what should the user do?
A. Define the first condition; click AND button; define second condition; click Run
B. Define the first condition; click AND button; define second condition; press enter
C. Define the first condition; click OR button; define second condition; press enter
D. Define the first condition; click > icon on breadcrumb, define second condition; click Run
E. Define the first condition; click > icon on breadcrumb, define second condition; press enter
Correct Answer: A
113. Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that is specific to the Incident table and the Major Incident field?
A. Incident.Major_Incident
B. incident=>major_incident
C. incident<=>major_incident
D. incident||major_incident
E. incident.major_incident
Correct Answer: E
114. Two departments (HR Onboarding and Facilities) have come to you, asking for a way for employees to request event room set up services. The requirements are the same for the form and the task routing to the Facilities’ assignment group.
For HR, the item will be used primarily for the Onboarding coordinators, for employee orientation sessions.
For Facilities, the item will be used for anyone in the company who needs room set up services.
However, both departments have their own service catalogs. What do you do, to support these requirements?
A. Create one Catalog Item for HR Event Room Set Up and one for Facilities Event Room Set Up; then
publish each to the appropriate Catalog.
B. Create one Catalog Item for Event Room Set Up; then publish to both Catalogs.
C. Create one Catalog Item for Event Room Set Up; then publish to the Parent Catalog, which is accessible to both HR and Facilities.
D. Create one Catalog Item for Event Room Set Up; then use ACLs to control access.
Correct Answer: C
115. After finishing your work on High Security Settings, what do you do to return to normal admin security levels?
A. Select Normal role
B. Log out and back in
C. Use System Administration > Normal Security module
D. Select Global Update Set
E. End Impersonation
Correct Answer: B
116. What type of field allows you to look up values from one other table?
A. Reference
B. Verity
C. Options
D. Selections
E. Dot walk
F. Lookup
Correct Answer: A
117. Which module would you use to create a new automation of business logic such as approvals, tasks, and notifications?
A. Process Automation > Flow Designer
B. Process Automation > Flow Administration
C. Process Automation > Workflow Editor
D. Process Automation > Process Flow
E. Process Automation > Active Flows Reference
Correct Answer: A
118. A department manager asks an analyst to build some reports. Where do you recommend the analyst start?
A. Report Dashboard > Create New
B. Reports > Getting Started
C. Performance Analytics > Reports
D. Self-Service > eports
E. Reports > Create New
Correct Answer: E
119. What are the steps for applying an update set to an instance?
A. Retrieve, Preview, Commit
B. Specify, Transform, Apply
C. Retrieve, Assess, Apply
D. Get, Test, Push
E. Pull, Review, Push
Correct Answer: A
120. When importing spreadsheet data into ServiceNow, in which step does the data get written to the receiving table?
A. Run Transform
B. Run Import
C. Import Dataset
D. Execute Transform
E. Schedule Transform
Correct Answer: A
121. What would you do, on a list, if you wanted to show the records in groups, based on the column category?(Choose two.)
A. On list Context Menu, select Group By > Category
B. On the Filter Menu, select Group By > Category
C. Click Group On icon, select Category
D. On Navigator Filter, type tablename.group.category and press enter
E. On the Category column title, click Context menu > Group By Category
Correct Answer: A, E
122. Which collaboration tool is available from the banner, using the bubble icon?
A. Now Messenger
B. Agent Chat
C. Connect Chat
D. Collaborate Now
E. Live Feed
Correct Answer: C
123. On the knowledge base record, which tab would you use to define which users are not able to write articles to the knowledge base?
A. Can Contribute
B. Cannot Author
C. Cannot Contribute
D. Cannot Write
E. Read Only
Correct Answer: C
124. Which features allow you to update multiple records at one time? (Choose two.)
A. List Editor
B. Field Update Action
C. Bulk Record Update
D. Data Remediation Dashboard
E. Update Selected Action
Correct Answer: A, E
125. Categories in the knowledge base, by default, can be created and edited by which knowledge workers?(Choose two.)
A. Knowledge Authors
B. Knowledge Contributors
C. Knowledge Controller
D. Knowledge Managers
E. Knowledge Category Managers
F. Knowledge Submitters
G. Knowledge Owners
H. Knowledge Taxonomy Owner
Correct Answer: B, D
126. Which collaboration tool opens a sidebar and allows you to create new conversations with other ServiceNow users?
A. Skype Now
B. Collaborate Now
C. Agent Messenger
D. Agent Chat
E. Connect Chat
Correct Answer: E
127. What module would you use if you wanted to view a list of all of the fields on the Incident table? (Choose two.)
A. Tables & Columns
B. Dictionary
C. Data Class Manager
D. Dictionary Dashboard
E. Database View
F. Schema
Correct Answer: A, B
128. What component causes a flow to run after a record has been created or updated?
A. Date-based trigger
B. On-change trigger
C. Record-based trigger
D. Application-based trigger
E. Updated-date trigger
Correct Answer: C
129. What type of field is Boolean and appears as a check box?
A. Yes/No
B. True/False
C. On/Off
D. Binary
E. 0/1
Correct Answer: B
130. Which module is used to access the knowledge bases which are available to you?
A. Knowledge > Home
B. Self Service > Knowledge
C. Knowledge > All
D. Knowledge > Knowledge Bases
E. Knowledge > Overview
Correct Answer: D
131. A customer requests the following data quality measures be added:
Incident numbers should be read only, on all lists and forms, for all users.
Short Description field should be mandatory, on all records, across all applications, on Insert.
Which type of policy would you use to meet this requirement?
A. Data Quality Policy
B. Dictionary Design Policy
C. UI Data Policy
D. UI Policy
E. Field Criteria Policy
F. Data Policy
Correct Answer: D
132. What type of user (persona) has clearly defined paths and workflows in the platform and have one or more roles (ie itil and approver_user)?
A. Workflow User
B. Request Fulfiller
C. ITSM User
D. Approving Manager
E. Service Desk User
F. Process User
Correct Answer: D
133. Which module would you use to customize your instances banner image, text and colors?
A. System UI > UI Pages > Branding
B. Service Portal > Portals > Branding
C. System Properties > Basic Configuration UI16
D. System Properties > Branding
E. Homepage Admin > Pages > Branding
Correct Answer: C
134. Which database provides a logical model of your company infrastructure by identifying, controlling,maintaining and verifying CIs that exist?
A. IMDB
B. ITSM
C. CSDM
D. CMDB
E. LDAP
Correct Answer: D
135. Which module is used as the first step for importing data?
A. Coalesce Data
B. Transform Data
C. Import Data
D. Load Data
Correct Answer: D
136. When you need to orchestrate business processes across services with little technical user knowledge,which utility would you use?
A. Flow Manager
B. Flow Designer
C. Flow Editor
D. Workflow Editor
E. Workflow Designer
Correct Answer: B
137. When a user reports that they are not able to see modules on the application navigator, what can you do,to see what modules are visible to them?
A. Look up their password, so you can login with their account
B. Initiate a Connect Chat session
C. Install the Bomgar plug-in
D. Impersonate the user
E. Launch a NowChat window
Correct Answer: D
138. What is a key difference between Reporting and Performance Analytics?
A. Performance Analytics contains snapshots of data taken over time; Reporting shows only the data as it is, at the moment the report is run.
B. Performance Analytics can show trends; Reports cannot.
C. Reports can be run on a scheduled basis; Performance Analytics cannot.
D. Performance Analytics data can be published to Dashboards; Reports cannot.
E. Performance Analytics shows KPIs; Reporting does not.
Correct Answer: A
139. While showing a customer their incident form, they ask to change the Priority values to display their internal terminology P1, P2, P3, P4. They want it to be consistent across all Tasks. How would you do that?
Right click on Priority and select what?
A. Configure Lists
B. Show Options
C. Configure Task
D. Show Choices
E. Show Choice List
F. Configure Options
Correct Answer: E
140. Your customer would like to create a new template to notify users who are affected by network outages at their site. Which module would you use to create a new notification?
A. System Notification > Email > Notifications
B. Administration > Notification Overview
C. System Properties > Email > Settings
D. User Preferences > Email > Notifications
E. Click Gear > Notifications > New
Correct Answer: A
141. When designing a flow, how do you reference data from a record, in that flow?
A. Drag the table icon onto the flow definition
B. Use the condition builder to specify the desired values
C. Specify the source table on the data pill relatedlist
D. Drag the data pill onto the flow definition
E. Add the table reference using the slush bucket
Correct Answer: D
142. On the Reports page, what sections allow you to see which reports are visible to different audiences?(Choose four.)
A. Group
B. Department
C. My reports
D. Team
E. Dashboards
F. Global
G. Admin
H. Analytics
I. All
J. Company
Correct Answer: A, C, F, I
143. Which tool is used to define relationships between fields in an import set table and a target table?
A. Transform Schema
B. Schema Map
C. Dictionary Map
D. Transform Map
E. Field Transformer
F. Import Designer
Correct Answer: D
144. Which ServiceNow capability provides assistance to help users obtain information, make decisions, and perform common work tasks via a messaging interface?
A. Agent Workspace
B. Chat bot
C. Virtual Agent
D. Knowledge Chat
E. Now Support
Correct Answer: C
145. Which feature allows you to automate business logic for a particular application or process such as approvals, tasks notifications, and record operations?
A. Flows
B. Action Sequences
C. Action Sets
D. Task Flows
E. Flow Diagrams
Correct Answer: A
146. From a form, what would you click to add additional fields to the form? (Choose two.)
A. Context Menu > Form > Layout
B. Context Menu > Configure > Form Layout
C. Context Menu > Configure > Form Design
D. Right click on header > Add > Field
E. Context Menu > Form > Designer
F. Right click on header > Configure > UX Dashboard
Correct Answer: B, C
147. What is the name of the table relationship, where two or more tables are related in a bi-directional relationship, so that the related records are visible from both tables in a related list?
A. Database View
B. Many to Many
C. One to Many
D. Extended
Correct Answer: B
148. On a Form header, what is the three bar icon called?
A. Pancake icon
B. Additional Actions or Context Menu
C. Hamburger icon
D. Cake icon
Correct Answer: B
149. Group records are stored in which table?
A. Group [sn_user_group]
B. Group [sys_user_group]
C. Group [s_sys_group]
D. Group [u_sys_group]
Correct Answer: B
150. What function do you use to add buttons, links, and context menu items on forms and lists?
A. UI Policies
B. UI Settings
C. UI Actions
D. UI Config
Correct Answer: C
151. On a Business Rule, the When setting determines at what point the rule executes. What are the options for specifying that timing?
A. Before, After, Async, Display
B. Prior to, Synchronous, on Update
C. Insert, Update, Delete, Query
D. Before, Synchronous, Scheduled Job, View
Correct Answer: A
152. What are different types of Data Sources, which may be imported into ServiceNow? (Choose four.)
A. Local Sources (i.e. XML, CSV, Excel)
B. Implementation Spoke
C. DataHub
D. JDBC Connection
E. Network Server
F. LDAP Connection
Correct Answer: A, D, E, F
153. What are the components that make up a filter condition? (Choose three.)
A. Operator
B. Match Criteria
C. Value
D. Column
E. Field
Correct Answer: A, C, E
154. When impersonating a user for testing purposes, what is the best way to return the instance, logged in with your user account?
A. Turn your computer off and on again
B. Clear browser cache
C. End Impersonation
D. Log out and back in
Correct Answer: C
155. What controls the publishing and retiring process for knowledge articles?
A. Approval Policies
B. Approval Definitions
C. Workflow Designer
D. Workflows
E. State Lifecycle
Correct Answer: D
156. What type of query allows you to filter list data using normal words, instead of the condition builder?
A. Natural Language Query
B. Alexa Query
C. Machine Learning Query
D. Predictive Intelligence Query
E. Auto-suggest Query
Correct Answer: A
157. Tables may have a One to Many relationships. From the Service Catalog, what are examples of tables having a one to many relationships? (Choose three.)
A. One Approval can have many Requests
B. One Request can have many Requested Items
C. One Requested Item can have many Approvals
D. One Requested Item can have many Catalog Tasks
E. One Cart can have many Requests
Correct Answer: B, D, E
158. On a filter condition, which component is always a choice list?
A. Operator
B. Filter Criteria
C. Operation
D. Match Criteria
Correct Answer: A
159. A Role is defined as what?
A. A collection of permissions
B. A set of user access policies
C. A Persona in a workflow
D. A set of access control rules
Correct Answer: A
160. A user is complaining that they are seeing a blank page, when they click Create New, from your custom Inventory application. You have confirmed that they can see the Inventory application, and the Create New module on the application navigator. What could be the cause of this issue?
A. Create New module has a broken link
B. Known intermittent issue with U115
C. User should be using Chrome instead of Explorer for their browser
D. User has read role, but not the write role on the Inventory table
E. User session has timed out
Correct Answer: E
161. What resource can you use to view details of the tables and configuration items (CIs) associated with a particular use case?
A. Scenario Dashboard
B. CI Use Case Modeler
C. CMDB Use Case Modeler
D. Common Service Data Model (CSDM) product view
Correct Answer: D
162. A manager wants to view a snapshot of month-end Sales performance data, as compared to Sales targets. In addition, the manager wants to be able to see those monthly numbers trended over time, and forecasted into the future. What capability do you suggest for this manager?
A. Scheduled Reports, a custom snapshot table, and a Trend report
B. Scheduled Reports and Excel
C. Scheduled Reports, a custom snapshot table, and a Projection report
D. Performance Analytics
E. Key Performance Indicators
Correct Answer: D
163. What are advantages of using Flow Designer? (Choose three.)
A. Supports advanced developers
B. Enables complicated scripting
C. Reduces technical debt
D. Less manual scripting
E. Smooth integration with 3rd party systems
Correct Answer: C, D, E
164. Your customer requires that they be able to monitor which users are performing impersonations in their instance. What would you do to meet that requirement?
A. Add the role Log Write [sn_log_write] to the Impersonator Group
B. Create user update set for impersonation tracking
C. Activate the glide.sys.log_impersonation prop
D. From User icon, select Elevate Roles
E. On the Impersonator role record, right click and select Create Log
Correct Answer: C
165. When a flow runs an action, it generates a runtime value, which stays the same for the duration of the flow. What is the name of this runtime value?
A. Trigger runtime value
B. Sequence runtime value
C. Starting runtime value
D. Data pill runtime value
E. Input runtime value
Correct Answer: D
166. The wait time for end users is based on the round-trip between the client and the server. What activities are included in the round-trips?
A. Request + Response
B. Save + Update
C. Write + Read
D. Submit + Query
E. Insert + Verify
Correct Answer: A
167. When importing data, what happens to imported rows, if no coalesce field is specified?
A. All rows are rejected from the import, as coalesce field is required.
B. All rows are treated as new records. No existing records are updated.
C. Duplicate rows are rejected from the import.
D. All rows are treated as new records, but errors will be flagged in the import log.
Correct Answer: B
168. What is the most common role that has access to almost all platform features, functions, and data?
A. Security Admin [security_admin]
B. Sys Admin sys_admin]
C. Admin [sn_admin]
D. System Administrator [admin]
E. Base Admin [base_admin]
Correct Answer: D
169. What feature do you use to specify which users are able to access a Service Catalog Item?
A. Can Read Role
B. Catalog User Role
C. Can Order Tab
D. User Criteria
Correct Answer: D
170. Which component of a table contains a piece of data for one record?
A. Factor
B. Field
C. Datapoint
D. Element
E. Item
Correct Answer: B
171. What type of field has a drop down list, from which you can pick from pre-defined options?
A. Choice
B. Picker
C. Drop down
D. Option
Correct Answer: A
172. User records are stored in which table?
A. User [sys_user]
B. User [sn_user]
C. User [u_sys_user]
D. User [s_user]
Correct Answer: A
173. What ServiceNow feature can be triggered by events, and is used to inform users about activities or updates in ServiceNow?
A. Notifications
B. Alerts
C. Texts
D. Events
E. Emails
Correct Answer: A
174. Which ServiceNow capability allows you to provide knowledge articles, via a conversational messaging interface?
A. Agent Assist
B. Virtual Agent
C. Now Messenger
D. Connect Agent
Correct Answer: B
175. Which role can manage multiple knowledge bases?
A. knowledge_base_admin
B. kb_admin
C. sn_kb_admin
D. knowledge_admin
Correct Answer: D
176. Which statement correctly describes the differences between a Client Script and a Business Rule?
A. A Client Script executes before a record is loaded and a Business Rule executes after a record is
loaded
B. A Client Script executes on the server and a Business Rule executes on the client
C. A Client Script executes on the client and a Business Rule executes on the server
D. A Client Script executes before a record is loaded and a Business Rule executes after a record is updated
Correct Answer: C
177. What are benefits of assigning work tasks to a group, rather than to an individual? (Choose four.)
A. Group members can choose their tasks from My Groups Work
B. Groups can assign tasks to users based on on-call schedules
C. Site support members can pick tasks, based on Location
D. Groups can assign tasks to users based on skills
E. Group members can avoid tasks, which are nearing SLA breach
F. Groups can assign tasks to users based on availability
Correct Answer: B, C, D, F
178. What ServiceNow feature allows you to include data from a secondary related table on a report?
A. SQL
B. Dot Walking
C. Outer Join
D. Joins
Correct Answer: B
179. What attributes can you manage, using System Properties > Basic Configuration UI16? (Choose five.)
A. Browser tab title
B. Module text color
C. Preferred browser
D. Base theme
E. Font style
F. Animation style
G. Header background color
H. Banner Image
Correct Answer: A, B, D, G, H
180. Which field (or fields) is used as a unique key during imports?
A. Match Fields
B. Coalesce Fields
C. Key Fields
D. Sys IDs
Correct Answer: B
181. You are asked to create an option in the Service Catalog, which will allow a user to click Get Help and describe the issue they are having. These forms should create incident records, which are automatically routed to the Service Desk. Which method would you use?
A. Create Record Producer
B. Create Catalog Item
C. Create Order Guide
D. Create Content Item
Correct Answer: A
182. What is the result of the order in which access controls are evaluated?
A. Ensures user has access to the fields in a table, before considering their access to the table
B. Ensures user can get to work as quickly as possible
C. Ensures user has access to the application, before evaluating access to a module within the application
D. Ensures user has access to a table, before evaluating access to a field in the table
Correct Answer: D
183. Which tool graphically displays an infrastructure view for a configuration item (CI) and its relationship with other CIs?
A. Schema Map
B. Dependency View
C. Dependency Map
D. Database View
Correct Answer: B
184. What are examples of Core tables in the ServiceNow platform?
A. Configuration, Connect, Chat
B. Team, Party, Awards
C. User, Task, Incident
D. Work, Caller, Timecard
Correct Answer: C
185. Which tab on the knowledge base record, would you use to identify the sets of users who are able to read articles in that knowledge base?
A. Access List
B. Can Access
C. Accessible to
D. Can Read
Correct Answer: D
186. What are the main components of the Form Design interface? (Choose three.)
A. Field Layout
B. Page Header
C. Field Navigator
D. Field Picker
E. Form Layout
Correct Answer: B, C, E
187. What is used to determine user access to knowledge bases or a knowledge article?
A. sn_kb_read, sn_article_read
B. Privacy Settings
C. Read Access Flag
D. User Criteria
Correct Answer: D
188. What are the three key tables in an enterprise CMDB? (Choose three.)
A. cmdb
B. sn_cmdb_bak
C. cmdb_rel_ci
D. sn_cmdb
E. cmdb_bak
F. cmdb_ci
G. sn_cmdb_ci
Correct Answer: A, C, F
189. What is the best practice related to using the Default Update Set for moving customizations between instances?
A. Merge Default update sets before moving between instances
B. Submit Default update set to application repository
C. You should not use the Default Update sets for moving between instances
D. Keep Default update set to maximum of 20 records, for troubleshooting purposes
Correct Answer: C
190. On what part of the ServiceNow instance, would you find the option to Impersonate User?
A. Module
B. Content Frame
C. Application Navigator
D. Banner
Correct Answer: D
191. Which application is used primarily to load data into ServiceNow?
A. Import Hub
B. System Import Sets
C. Data Import Configuration
D. Import Management
Correct Answer: B
192. If a knowledge base has no access details specified, what users are able to read articles in that knowledge base?
A. itil users
B. Any user with an article's permalink
C. Any active user
D. No users
E. Users with kb_user role
Correct Answer: C
193. ServiceNow is a single instance multiple tenant architecture
A. True
B. False
Correct Answer: B
194. What are the two aspects of LDAP integration
A. Data population
B. Data integration
C. Authorisation
D. Authentication
Correct Answer : A, D
195. What are the main components of servicenow platform
A. Banner navigator
B. Banner frame
C. Application frame
D. Application navigator
E. Content menu
F. Content frame
Correct Answer : B, D, F
196. _________ is. Computer program running as a service: a physical computer dedicated to running one or more services or system running a database
Correct Answer: Server
197. What is the purpose of flagging an article in a knowledge base?
A. To mark an article to read later
B. Allow a user to submit feedback about an article
C. Reporting an error
Correct Answer: B
198. What are the methods available for user authentication?
A. Local Database
B. Multifactor
C. LDAP
D. SAML 2.0
E. OAUTH 2.0
F. Digest Token
Correct Answer: A, B, C, D, E, F
199. What refers to an application or system that accesses a remote service or another computer system, known as a server?
A. Server
B. Client
C. Script
D. Policies
Correct Answer: B
200. What defines conditions that are evaluated against users to determine which users can Create, Read, Write, and retire knowledge articles.
A. User conditions
B. User info
C. User criteria
D. User Permissions
Correct Answer: C
201. ServiceNow uses what term to describe all the data saved within a particular form?
A. Fields
B. Form
C. Record
D. Lists
Correct Answer: C
202. Where would you go in ServiceNow to order services and products offered by various departments?
A. Service catalog
B. Self service
C. Service Department
D. Customer service
Correct Answer: A
203. Configuration will not affect what others see on their forms
A. True
B. False
Correct Answer: B
204. Data policy can enforce mandatory data on import.
A. True
B. False
Correct Answer: A
205. What displays a set of records from a table?
A. View
B. Dashboard
C. Panel
D. List
Correct Answer: D
206. What are the two pathways to view feedback left on a published article?
A. Knowledge > Articles > My Flagged
B. Knowledge base > My Knowledge > Flagged Articles
C. Knowledge > My Articles > Flagged
D. Knowledge > Articles > Published
Correct Answer: A, D
207. Business rules are used to enforce mandatory data on a form
A. True
B. False
Correct Answer: B
208. Each knowledge bases can have unique lifecycle workflows, user criteria, category structures, and management assignments.
A. True
B. False
Correct Answer: A
209. Multiple choice, single line text, and select box are what type of elements in ServiceNow?
A. Order guides
B. Request Types
C. Variable Types
D. Related lists
Correct Answer: C
210. Which of the following is not workflow editor component?
A. Title bar
B. Activity Tab
C. Palette
D. Canvas
Correct Answer: B
211. Favourites and shortcuts can be managed from mobile UI?
A. True
B. False
Correct Answer: A