Meta Mystry

 ITSM Exam Questions ServiceNow 1. What module do you use to change the setting for the time between incident Resolution and Closure? A.  ITSM Properties B.  System Settings C.  Incident Settings D. Incident Properties E.  Resolution Properties Correct Answer: C 2. Your customer is using the baseline Create Incident Catalog Item and would like to add a few additional input fields. How should you update the catalog item? A.  Edit in Catalog Item Designer B.  Edit in Item Designer C. Edit in Catalog Builder D.  Edit in Form Designer Correct Answer: C 3. By default, when using Inbound actions, what happens if an email is received which has an Incident watermark? A.  Incident SLA clock is un-paused B. Incident record is updated, per the action's script C.  Auto-reply sent to sender, recommending they use Portal chat D.  Incident record is re-set to state = attention required Correct Answer: B 4. When using the Email Client, what is the ...