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Overview of CMDB: If you have experience working in ServiceNow as an end user, developer, or administrator, you are likely familiar with the term CMDB (Configuration Management Database). Additionally, during your ServiceNow trainings(ITSM and ITIL ), you must have heard about the word CMDB. It is essential to have an effective CMDB in place for incident, problem, and change management processes to function efficiently within your organization. Without a robust CMDB, these processes may not operate effectively. Why is CMDB important in any organization?  Suppose there's a company named "ABC". Now imagine a situation where a disruption occurs in a specific department's network, affecting all workstations. In such a scenario, an IT administrator would face challenges in manually identifying the routers and servers responsible for the issue as ABC maintains their device list in an Excel sheet with inadequate details. Hence, the issue will be solved by reaching out to the...